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in Mesa, AZ

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Hours Full-time
Location 905 N Dobson Rd
Mesa, Arizona

About this job

The Front of House Director oversees the day to day operations of the business as well as lead hospitality efforts in the restaurant. Daily operations include Quality and Customer Experience, Sales and Brand Growth, and Financial Return for the business. They also equip all employees to offer the highest customer experience possible through training, coaching, providing resources, and modeling a
hospitality-first mindset. The Front of House Director is part of a team of Directors at the restaurant level.

Have the opportunity to grow with a team who takes personal interest in your leadership growth, learn the ins and outs of running a business and have the chance to influence others!

*Essential Duties:*
- Labor cost management for 50+ employees
- Food cost control systems
- Oversees quality and control systems
- Leadership development of the team
- Works with a team of Directors
- Lead weekly Leadership meetings
- Train new team member
- Coach current team members
- Track customer experience data and communicate results to team members
- Aid in implementation of a monthly hospitality focus
- Track internal hospitality recognition program and hand-out awards to
recipients
- Execute in-store celebrations for team members i.e. birthdays,
promotions, graduations, etc


*Skill and Knowledge Requirements:*
- Servant Leadership mindset
- Communicates well – written and spoken
- Attention to Detail
- Responsible and dependable
- Good communication skills – oral and written
- Well organized
- Proficient with Microsoft Office and navigating online resources

*Minimum Qualifications:*
- High school graduate or GED equivalent with some college preferred
- Previous leadership experience
- Previous customer service experience

*Compensation:*
- $18 per hour
- 35 to 40 hours/week
- Flexible based on school and outside activities

- Medical, dental and life insurance available.