Program Specialist

Description

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

Qualifications

JOB SUMMARY

Responsible for administering programs, or a portion of programs that are typically division-wide or company-wide in scope. Answers questions and provides standard information pertaining to programs being administered, routine details, and other frequently asked questions. Provides guidance regarding the administrative procedures surrounding the programs.

CANDIDATE PROFILE



Education and Experience List the minimum education and experience requirements, allowing experience to substitute for education where appropriate. For example:

• High school diploma or GED; 4 years’ experience as a program specialist or related professional area.

OR

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience as a program specialist or related professional area.

Other Required Skills

(LIST REQUIRED SKILLS HERE)

• Working knowledge of standard administrative processes typically gained through several years of experience
• General awareness of certain regulatory requirements as they pertain to the program(s) being administered..
• Knowledge of basic functions of one or more business software packages, primarily word-processing, spreadsheet or database.

CORE WORK ACTIVITIES (ADD ADDITIONAL ACTIVITIES AS APPROPRIATE FOR JOB)

Program Administration

• Answers questions pertaining to the program(s) being administered.
• Produces and composes routine correspondence or documents pertaining to the program(s) being administered.
• Provides standard information regarding the routine details and terms of programs.
• Researches general questions and problems regarding department policies, procedures, information or services. Refers to the appropriate person.
• Maintains a tracking or reporting system utilizing spreadsheet, database or other software applications.

Supervision Received

• Incumbent receives general supervision. Instructions are received at the beginning of projects and work is generally reviewed at the completion of the assignment.
• Incumbent is responsible for setting priorities and establishing procedures for completing their daily, routine responsibilities. The supervisor is typically involved in setting priorities for completing projects or new or unique assignments.

CRITICAL COMPETENICES
Adaptability

• Advocates and demonstrates continuous improvement by adjusting to new ways as conditions
• and priorities change which may include learning new skills
• Takes initiative by being a part of the solution and assisting in the resolution of issues/problems resulting from change
• Able to work with different levels of management and management styles as needed in position

Communication

• Keeps work group informed, speaks and writes clearly and concisely
• Actively listens to others recommendations while seeking clarification and offering alternatives as appropriate
• Communicates in a timely, proactive manner, receives directions and feedback well

Job Related Business Focus

• Actions support key business values of customer service, associate satisfaction and financial success
• Demonstrates pleasant, helpful and accurate service to internal and external customers
• Respects fellow associates
• Efficiently purchases and utilizes resources to produce quality products

Planning & Organizing

• Sets priorities and establishes a realistic action plan while anticipating potential issues
• impacting the plan
• Develops and follows procedures for ensuring quality, is detail?oriented, maximizes resources,
• meets deadlines, and follows through on assignments

Problem Solving

• Identifies problems and seeks resolution through sound judgment and solid decision making skills, where appropriate
• Directs problems to higher level or applicable department for resolution

Teamwork

• Works well in a team environment
• Acts as a liaison with other resources/departments as appropriate
• Gives recognition, collaborates and builds trust among others, treats people fairly, equally and respectfully, promotes celebration when appropriate

Technical Expertise

• Demonstrates requisite technical expertise as defined by the position.

Work Habits

• Demonstrates commitment and reliability in getting the job done efficiently, timely,
• professionally and accurately
• Balances multiple projects simultaneously and maintains the personal, technical and
• professional skills needed to perform job duties
• Consistently strives to improve these skills and represents staff and division positively

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.