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Hours Full-time, Part-time
Location 100 Hersheypark Dr
Hershey, Pennsylvania

About this job

The Retail Area Supervisor will oversee the operation of assigned retail locations and lead a team of employees and supervisors to achieve the department’s monetary goals for the 2017 season. This position requires a high level of independence.

JOB FUNCTIONS:

  • Directly manage the retail supervision team to ensure they are adhering to departmental and company policies and procedures and enforce policies when necessary.
  • Ensure employees and supervisors are providing exceptional guest service; recognize / reward above standard behavior, coach / discipline those not meeting expectations.
  • Enforce child labor laws and ensure that supervisors and clerks are preventing violations
  • Resolve immediate guest concerns, investigate and provide recommendations to correct reoccurring guest service issues
  • Monitor use of labor to ensure high productivity of staff at all times.
  • Oversee in-store promotions and price changes for all assigned locations in accordance with Area Manager.
  • Manage the distribution of daily sales goals and encourage employees and supervisors to meet goals on a daily basis.
  • Manage inventory levels by completing daily stocking tasks; checking orders, inventory transfers, inventory mark-outs, and other inventory management tasks as needed to maintain inventory integrity.
  • Meet with Area Managers to communicate any issues of daily operation.
  • Tour area of responsibility to identify maintenance related items, communicating immediate concerns and following up on completion.
  • Ensure supervisors follow opening/closing procedures and maintain store layout in accordance with Area Manager.
  • Provide on-going training and coaching to the supervisory leadership team.

BASIC  QUALIFICATIONS:

  • Must be at least 18 years of age or older
  • High School Diploma / GED

ADDITIONAL QUALIFICATIONS:

  • One year of supervisory experience preferred
  • One year of park experience
  • Able to handle cash with a high degree of accuracy
  • Proven guest relations, problem solving, task management skills, and organizational skills
  • Professional and effective communication skills
  • Knowledge of Child Labor Laws
  • Must have reliable transportation to and from work for your scheduled shifts
  • Must be able to speak, write, and understand English
  • Must be able to perform basic math skills (addition, subtraction, multiplication, division)
  • Must be able to work a minimum of 35 hours per week May- August
  • Must display a positive attitude, eagerness to learn, and professional image in compliance with Hershey Entertainment & Resorts guidelines

WORKING CONDITIONS:

  • Ability to work in a fast-paced environment at locations both indoor and outdoor in a variety of weather situations
  • Ability to work a flexible schedule between the hours of 7:30am and midnight, including weekends and holidays (or in accordance with Child Labor laws if under 18).
  • Available to work 2 days during weekend operation
  • Available to work at least 4 days during daily operation
  • Physical requirements include standing (75-100% of the shift), sitting, walking, bending, pushing, pulling, lifting up to 60 lbs., finger dexterity and communicating

Hershey Entertainment & Resorts is an Equal Opportunity Employer