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in Hershey, PA
Seasonal Retail Area Supervisor
•30 days ago
Hours | Full-time, Part-time |
---|---|
Location | 100 Hersheypark Dr Hershey, Pennsylvania |
About this job
The Retail Area Supervisor will oversee the operation of assigned retail locations and lead a team of employees and supervisors to achieve the department’s monetary goals for the 2017 season. This position requires a high level of independence.
JOB FUNCTIONS:
- Directly manage the retail supervision team to ensure they are adhering to departmental and company policies and procedures and enforce policies when necessary.
- Ensure employees and supervisors are providing exceptional guest service; recognize / reward above standard behavior, coach / discipline those not meeting expectations.
- Enforce child labor laws and ensure that supervisors and clerks are preventing violations
- Resolve immediate guest concerns, investigate and provide recommendations to correct reoccurring guest service issues
- Monitor use of labor to ensure high productivity of staff at all times.
- Oversee in-store promotions and price changes for all assigned locations in accordance with Area Manager.
- Manage the distribution of daily sales goals and encourage employees and supervisors to meet goals on a daily basis.
- Manage inventory levels by completing daily stocking tasks; checking orders, inventory transfers, inventory mark-outs, and other inventory management tasks as needed to maintain inventory integrity.
- Meet with Area Managers to communicate any issues of daily operation.
- Tour area of responsibility to identify maintenance related items, communicating immediate concerns and following up on completion.
- Ensure supervisors follow opening/closing procedures and maintain store layout in accordance with Area Manager.
- Provide on-going training and coaching to the supervisory leadership team.
BASIC QUALIFICATIONS:
- Must be at least 18 years of age or older
- High School Diploma / GED
ADDITIONAL QUALIFICATIONS:
- One year of supervisory experience preferred
- One year of park experience
- Able to handle cash with a high degree of accuracy
- Proven guest relations, problem solving, task management skills, and organizational skills
- Professional and effective communication skills
- Knowledge of Child Labor Laws
- Must have reliable transportation to and from work for your scheduled shifts
- Must be able to speak, write, and understand English
- Must be able to perform basic math skills (addition, subtraction, multiplication, division)
- Must be able to work a minimum of 35 hours per week May- August
- Must display a positive attitude, eagerness to learn, and professional image in compliance with Hershey Entertainment & Resorts guidelines
WORKING CONDITIONS:
- Ability to work in a fast-paced environment at locations both indoor and outdoor in a variety of weather situations
- Ability to work a flexible schedule between the hours of 7:30am and midnight, including weekends and holidays (or in accordance with Child Labor laws if under 18).
- Available to work 2 days during weekend operation
- Available to work at least 4 days during daily operation
- Physical requirements include standing (75-100% of the shift), sitting, walking, bending, pushing, pulling, lifting up to 60 lbs., finger dexterity and communicating
Hershey Entertainment & Resorts is an Equal Opportunity Employer