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in Wheeling, WV

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Hours Full-time, Part-time
Location Wheeling, WV
Wheeling, West Virginia

About this job

Position Details

Assist in cleaning and maintaining guest rooms, public areas, back of the house areas i.e., laundry, offices, restrooms, and other common areas in accordance with the Company's GuestPath Universal Service and Operations Standards.

Essential Functions:

Remove soiled linens and trash from rooms and carts transporting to appropriate areas
Replenish clean linens to closets and carts
Clean vending/ice machines and surrounding areas
Clean inside area walkways; sweep or mop stairways and landings; clean railings and wash exit doors
Wash windows per established schedule. Clean elevators, tracks and stainless steel
Spot clean walls and doors; remove cobwebs; clean fire extinguishers
Vacuum all inside corridors and shampoo carpets as needed
Collect dirty glasses and coffee cups, deliver to and from wash area
Assist in making beds and cleaning rooms, flip mattresses as needed
Deliver cribs and rollaway beds to guest rooms
Stock room attendant supplies and in-room guest supplies
Assists other housekeeping/laundry personnel when needed
Perform work according to company policy and procedures at a level that meets or exceeds company standards.
Greet customers positively and timely, treating each person as an individual and in a professional manner
Complete other duties as assigned

Experience Required:

High school diploma or GED preferred
Must be a minimum of 18 years of age
Previous hotel housekeeping experience preferred
Must be able to obtain a West Virginia Racing Commission License

Knowledge, Skills & Abilities:

Housekeeping experience
Excellent guest service abilities
Good communication abilities
Adhere to all company policies and procedures
Role model the GuestPath Universal Service Standards interacting positively through relationships with customer, coworkers and supervisors displaying genuine concern and mutual respect for people's needs
Demonstrate skill in dealing with customer complaints, using active listening skills to defuse difficult and sometimes emotionally charged situations to maintain the customer's goodwill
Understand the goals and vision of the organization and demonstrate commitment to those goals in terms of individual and team performance

Physical Requirements:

Ability to lift or carry 50 pounds
Ability to stand or walk 100% of shift
Ability to push/pull 100 pound cart

Environmental Working Conditions:

Exposure to secondhand smoke
Exposure to high volume noise
Exposure dirt/dust
Exposure to high places
Exposure to moving objects
Exposure to mechanical equipment
Exposure to electrical equipment
Exposure to pressurized equipment