SECURITY OFFICER I - Security - Sherwood (North) - Full-Time Days

Job Summary:

Assist, aid, protect hospital employees, patients, and physicians through the execution and enforcement of St Vincent Health System Safety and Security program.

Essential Duties:

Communication

Demonstrate and facilitates effective department communication

Consistently answers phones promptly and courteously

Reports complete, accurate and concise information to team members orally, written and by Email

Uses tact, courtesy, sound judgment and a professional attitude when relating to patients, families, physicians, team members and other employees

Consistently monitors CCTV activities in the security control room when required

Offers assistance and provide direction to visitors, patients, and staff as needed

Ability to communicate with various age levels through tone, vocabulary and speed of delivery

Escorts patients, visitors, and employees

Ability to handle difficult situation or assignments

Communicate with incoming shift regarding unsolved situations or assignments

Dissimulate information accurately and distribute to appropriate recipients

Respond to radio communication by two-way radio

Assume the duties and responsibilities of the shift leader in his/her absence

Ability to understand and manage varying schedules

Problem Solutions

Consistency and effectively facilitate positive customer relations

Research customer problems for cause and solution

Effectively work with customers as a resource

Continuously identifies and maintains resources

Effectively works to resolve customer conflicts

Investigate all unusual incidents and report promptly

Promptly responds to requests for door openings

Responds to emergency situations promptly

Responds to motorist on hospital property as needed

Identifies unsafe conditions and report to appropriate department

May come in contact with various VIP's on short notice

Coordination:

Effectively coordinates activity in support of department operation

Accurately prepare department forms

Facilitates maintenance repairs and services

Coordinates the activity of shift personnel in the absence of the shift leader

Coordinate with various departments to perform special assignment

Assess the employee's resources and strengths

Effectively diagnose situations

Carry out assignments with little or no direction

Information Management:

Verifies information accurately

Documents/maintains both department and Health System information

Effectively dispatches personnel to minimize staffing needs

Accurately prepare schedule and maintain a copy in the absence of the shift leader

Ability to comprehend and understand HIPAA laws and guidelines

Education: High School diploma, GED, Metropolitan test or equivalent.

Experience: At least (1) one year experience in fire, safety or Police security related field preferred

Physical Requirements: This job requires, at various times, the following physical activities; climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, finger dexterity, grasping, talking, and hearing, sometimes exerting in excess of 20-100 pounds of force.

The worker is required to have visual acuity to perform daily activities, operate motor vehicles or heavy equipment, and to determine the accuracy, neatness and thoroughness of the work assigned.

The worker is subjected to both outside and inside environmental conditions (including extreme cold and extreme heat), noise sufficient for the worker to have to shout to be heard, vibration, and hazards (including electrical current, high places, and exposure to heat). Also, frequently in close quarters and exposed to chemicals and infectious diseases.

Skills: Must possess a valid Arkansas driver's license. Must possess good communication skills, able to communicate clearly and distinctly with the public, staff, and physicians. Must possess ability to comprehend written material, prepare and write reports with acceptable clarity