Concierge/ Bell Attendant (Hotel Rose)

GENERAL RESPONSIBILITIES:

• Serves as the official greeter for arriving guests and visitors.
• Greets guests and opens vehicle doors upon arrival at the hotel.
• Assists arriving and departing guests with luggage to and from guest rooms and meeting rooms.
• Informs guests of any specials or pertinent information associated with their stay.
• Delivers any packages for the guest and performs other errands as requested.
• Develops and maintains relationships with guests to provide maximum personalized guest service.
• Greets and checks guests into and out of the hotel while managing and resolving all guest requests and/or concerns in a friendly, professional, courteous and timely manner.
• Maintains and manages guest accounts by posting charges and handling cash and credit card transactions
• Transports guest cars to and from front door/parking lot.
• Performs and assists with other duties as assigned.

QUALIFICATIONS

• One year guest service experience. Hospitality experience is strongly preferred. Cash handling experience is required.

SCHEDULE REQUIREMENTS

• The hospitality business functions seven days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

ADDITIONAL REQUIREMENTS

• Pre-employment drug screen