Bike Mechanic - Hoigaards - Full-time / Part-time

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

SUMMARY OF JOB: (In about four sentences, describe the primary purpose of this position.)

Responsible for performing quality repairs on customers’ bikes, including walk-in repairs, overhauls, and complex repairs as they arise. Completes diagnosis of customers’ equipment and provides a repair estimate. Schedules customer appointments and communicates clear and realistic expectations. Recommends products to enhance the customer’s cycling experience by providing broader in depth knowledge.

 Provide customers with the highest level of technical service

 Gather and respond to service requests and ensure it is properly and safely completed to the customers’

satisfaction

 Protect company liability in regard to services performed

 Ensure service paperwork is completed legibly, accurately, and filed accordingly

 Tune bikes using the proper tools while following all safety procedures

 Ensure all proper housekeeping methods and overall cleanliness of the shop is adhered to

 May be responsible for ordering tools, shop equipment, or special orders based on shop needs

 Servesas a resource for less experienced employees

A long standing tradition of merchandise and service excellence has kept Hoigaard¹s a leader in the outdoor equipment and apparel industry since 1895. The staff at Hoigaard's has always been the key to  success. They love the outdoors like you do. Their outdoor experience is a resource for our customers unmatched by any other Twin Cities outdoor retailer. Whether you ski, snowboard, camp, paddle, hike, bike or in-line skate, Hoigaard's is the choice for performance gear and clothing.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 137417