Guest Service Agent - Front Desk Host / Bellman / Night Auditor - Full-time / Part-time

Downtown Boutique Hotel is looking for a part time/full time Guest Service Agent to perform all front office duties.

Requirements:

1. Valid CA driver license and clean driving record is a must for Guest Service Agent position.

2. Flexible schedule and able to work on werkends.

3. Must be able to work at least two of three shifts: AM (7am to 3pm), PM (3pm to 11pm), Night Audit (11pm to 7am).

Responsibility

* Greet, register and assign rooms to guests of hotel

* Verify customers' credit card and establish payment for the room

* keep records of room availability and guests' accounts

* Compute bills, collect payments, and make changes for guests

* Perform simple bookkeeping activities, such as balancing cash accounts

* Issue room keys and escort instructions to bellhops

* Review accounts and charges with guests during the check out process

* Post charges for rooms, food, telephone calls . . . etc

* Transmit and receive messages, using telephones

* Make and confirm reservations

* Answer inquiries pertaining to hotel services, and shopping, dining around the hotel

* Record guest comments or complaints, referring customers to managers

* Advise housekeeping staff when rooms have been ready for cleaning

* Arrange tours, taxis, or restaurant reservations for customers

* Maintain cash register ($1000.00 )

* Additional job tasks may be assign

* Guest Service Agent must be able to drive a 10 passenger van.