Retail Cashier II

Delaware North is one of the largest and most admired, privately-held hospitality companies in the world.  Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries.  Its portfolio includes high-profile venues ranging from sports stadiums, entertainment complexes, national parks, restaurants, airports, and some of the top regional casinos in the country.  The company also owns a selection of award-winning destination resorts, as well as a series of premium restaurants and catering services that are leaders in the industry.  Delaware North has annual revenue exceeding $3 billion with 60,000 employee associates serving half a billion guests in the United States, Canada, the United Kingdom, Australia, New Zealand, and Asia.

Job Title:                              Retail Cashier

Job Family:                          Retail

Union Status:                      Non-Exempt

Reports To:                         Corinne Peterson

Pay Rate:                             $12.78 per hour

Shift/Hours Required:     To Be Determined

Position Summary

Under the direction of Retail Supervisor, sells retail merchandise to guests in accordance with Company’s GuestPath Universal Service Standards and applicable Operational Standards.

 Essential Functions:

• Greets and acknowledges guests.
• Answers guests’ questions and assists them whenever possible.
• Recommends, selects and helps locate or obtain merchandise for guests.
• Processes sale with appropriate point of sale system, accepts payment, counts change and bags merchandise.
• Follows all register procedures and handles cash accordingly.
• Exchanges merchandise for guests and processes returns, with approval of supervisor.
• Maintains records related to sales.
• Ensures that all merchandise is correctly labeled and displayed.
• Routinely stocks merchandise and faces items on shelves. 
• Verifies amount of bank at beginning and the end of each shift.
• Maintains a clean and organized store or stand.
• Maintains orderly back-stock and knows where goods are to be found.
• Sets aside and notifies supervisor of defective, mis-marked, mislabeled, incorrectly priced, shopworn or damaged merchandise. 
• Watches for and recognizes security risks and thefts and reports to security and management.
• Completes all related close-out paperwork.
• Performs other duties as assigned.

 Non-essential Functions:

• Conducts inventory, as directed by supervisor/manager.
• Assists with loading and unloading of merchandise.

 Education & Experience:

• Previous experience in cash handling required.
• Previous experience with operating point-of-sale systems required.
• Previous experience in retail or customer service environment preferred.

 Knowledge, Skills & Abilities:

• Excellent guest service skills; ability to adhere to Company’s GuestPath Universal Service Standards.
• Good communication skills; ability to communicate with guests and co-workers.
• Attention to detail.
• Ability to handle multiple tasks simultaneously in fast-paced environment.
• Ability to work independently and as a team member.
• Basic math skills; ability to accurately handle money and count change.
• Willingness to aggressively sell assigned items.
• Capable of following job guidelines and supervisors' instructions.

 Physical Requirements:

• Ability to lift and carry up to 25 lbs.
• Ability to stand for entire length of shift.
• Ability to walk up and down stairs frequently.
• Bending, reaching, climbing on step stool.
• Visual acuity sufficient to see and distinguish merchandise and operate point-of-sale system .

 Environmental Working Conditions:

• Majority of time spent in indoor, climate-controlled environment of retail store.
• May also be exposed to partially sheltered outdoor environment subject to climate fluctuations.

*Nothing in this job description restricts the management’s right to assign or reassign duties and responsibilities on this job at any time.

Delaware North Sportservice is an Equal Opportunity Employer.

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for hi/her expertise in performing the function or only a limited number of employees are available to perform that function.