Telephone Ops Engineer I - Full-time

JOB SUMMARY
Under moderate supervision, responsible for managing the central office switches deployed by the company. Specifically responsible for performing or providing support for the following functional areas Operations, Administration, Maintenance, and Provisioning. Switches may be Constant Bit Rate (CBR)/Time Division Multiplexed (TDM) or packet based such as Voice Over IP soft switches.

MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and enhance the customer experience.

Conducts daily detailed DNHC process for assigned areas of responsibility. Manages all telephony equipment under moderate supervision.

Follows established guidelines for telephone network daily health check procedures and call out protocols during outage situations.

Under guidance of TOE II and III performs installation and turn up of Trunk Groups and augments as determined by Traffic and Capacity Team.

Configures and troubleshoots SS7, ISUP, and SIP with guidance of TOE II and III..

Understands telephony circuit architecture concepts, OC12, OC3, DS3, DS1 etc.

Assists with the trouble shooting efforts during major outages.

Assists in all Residential and Business telephony issues.

Documents switch and telephone network architecture.

Demonstrates basic IP knowledge, L2, L3 TCP, UDP and telephony equivalents

Implements Method of Procedures (MOPS) created by TOE II and III

Supports all core telephony equipment including hardware and software upgrades, maintenance, and expansions.

Provides frequent reporting and recommends improvements.

Performs other duties as requested by supervisor.

REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Ability to troubleshoot IP connectivity issues
Ability to direct IP connectivity troubleshooting or CCNA
Ability to maintain professional composure and demonstrate critical thinking during stressful or complex projects
Ability to use personal computer and software applications
Valid driver's license with satisfactory driving record within Company required standards

Education
Bachelor’s degree in Engineering or related field or equivalent work experience

Related Work Experience Number of Years
Wireline, Wireless, or Broadband telephony switch installation or administration 1
Database management and network configuration work experience 1
Telephone Industry Experience 1

PREFERRED QUALIFICATIONS
Skills/Abilities and Knowledge
Knowledge of company products and services
Firm grasp of common word processing, spreadsheet, Presentation, Design software and concepts.
Firm grasp of TCP/IP standard applications (Telnet, SSH, FTP, SMTP, HTTP)
Ability to contribute creative solutions to complex problems

WORKING CONDITIONS
Office Environment
May work in:
Network Lab environment
24X7 Network Operations environment
Field Operations environment
Occasional travel as required