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Experience Designer - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Greenwood Village, CO Greenwood Village, Colorado |
About this job
Client Reference Code: 194513
JOB SUMMARY
The Experience Designer has ownership of the end-to-end experience of our Spectrum Enterprise clients working across the organization to lead purposeful design of experiences that are precisely aligned with our clients’ needs. The role partners with many teams to identify opportunities for improvement to the client experience, evaluates how changes to the business will impact the experience, and acts as an advocate of the client throughout the process. The Experience Designer then helps facilitate the design of a new experience; including user research, collaborative design, testing, and refinement of working prototypes. The Experience Designer works closely with implementation teams to validate that the new experience has met our clients’ needs.
MAJOR DUTIES AND RESPONSIBILITIES
Lead design of inspiring new solutions to the challenges faced by Spectrum Enterprise clients in partnership with a matrix team of stakeholders, front-line workers, and end-users.
Plan, coordinate and conduct user research to support experience improvement efforts, sharing results to support new or existing service opportunities and design principles.
Plan and conduct client testing and live prototyping of ideas and solutions with front-line workers and end users, refining the solution based on resulting feedback.
Plan, organize and facilitate events and workshops that bring together clients, employees, and stakeholders to solve the challenges faced by our client and work collaboratively to create new solutions.
Create elegant and functional documentation that captures and communicates strategic insights and experience improvement concepts to a wide audience (including printed materials, sketches for digital tools, and design concepts).
Participate in Spectrum Enterprise cross-functional project intake to represent the voice of our client in evaluating potential changes to the business, and working with various teams to support implementation of these changes with the client perspective in mind
Work with the CX Insights team to leverage quantitative and qualitative information to distill strategic insights and opportunities for service improvement.
Champion, model, and train cross-functional stakeholders, staff, and front-line workers on design principles and methodologies to support client-centered decision making and help foster an outside-in culture throughout the Spectrum Enterprise organization.
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to plan and lead design projects
Ability and desire to facilitate workshops across a diverse set of participants
Ability to work with large, cross-functional teams in order to achieve business goals and results
Ability to transform complex issues into elegant and compelling documentation and presentations
Ability and eagerness to learn from a new environment and make an impact quickly
Ability to manage and foster change
Ability to listen to multiple points of view and collaborate to create solutions
Ability to plan, prioritize and organize effectively, in teams and independently
Ability to handle multiple projects and tasks
Ability to make decisions and solve problems while working under pressure
Ability to show judgment and initiative and to accomplish job duties
Ability to analyze and interpret data and synthesize recommendations
Ability to communicate with all levels of management and company personnel
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.)
Strong computer skills, including: MS Office and other design, visualization and documentation software
Good organizational and office management skills
Excellent cognitive and communication skills
Excellent analytical skills
Strong business sense and sense of urgency to achieve business results
REQUIRED QUALIFICATIONS
Education
BA/BFA design degree or equivalent experience
Related Work Experience Number of Years
Product or service development/management 5-7
Marketing experience or Business Process Management experience 2-4
PREFERRED QUALIFICATIONS
Education
Masters degree
Related Work Experience Number of Years
Experience design, UX design, or service design experience 2-4
WORKING CONDITIONS
Office environment
Up to 25% travel
Job Code : TWCMPD307 Experience Designer Exempt
194513BR
JOB SUMMARY
The Experience Designer has ownership of the end-to-end experience of our Spectrum Enterprise clients working across the organization to lead purposeful design of experiences that are precisely aligned with our clients’ needs. The role partners with many teams to identify opportunities for improvement to the client experience, evaluates how changes to the business will impact the experience, and acts as an advocate of the client throughout the process. The Experience Designer then helps facilitate the design of a new experience; including user research, collaborative design, testing, and refinement of working prototypes. The Experience Designer works closely with implementation teams to validate that the new experience has met our clients’ needs.
MAJOR DUTIES AND RESPONSIBILITIES
Lead design of inspiring new solutions to the challenges faced by Spectrum Enterprise clients in partnership with a matrix team of stakeholders, front-line workers, and end-users.
Plan, coordinate and conduct user research to support experience improvement efforts, sharing results to support new or existing service opportunities and design principles.
Plan and conduct client testing and live prototyping of ideas and solutions with front-line workers and end users, refining the solution based on resulting feedback.
Plan, organize and facilitate events and workshops that bring together clients, employees, and stakeholders to solve the challenges faced by our client and work collaboratively to create new solutions.
Create elegant and functional documentation that captures and communicates strategic insights and experience improvement concepts to a wide audience (including printed materials, sketches for digital tools, and design concepts).
Participate in Spectrum Enterprise cross-functional project intake to represent the voice of our client in evaluating potential changes to the business, and working with various teams to support implementation of these changes with the client perspective in mind
Work with the CX Insights team to leverage quantitative and qualitative information to distill strategic insights and opportunities for service improvement.
Champion, model, and train cross-functional stakeholders, staff, and front-line workers on design principles and methodologies to support client-centered decision making and help foster an outside-in culture throughout the Spectrum Enterprise organization.
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to plan and lead design projects
Ability and desire to facilitate workshops across a diverse set of participants
Ability to work with large, cross-functional teams in order to achieve business goals and results
Ability to transform complex issues into elegant and compelling documentation and presentations
Ability and eagerness to learn from a new environment and make an impact quickly
Ability to manage and foster change
Ability to listen to multiple points of view and collaborate to create solutions
Ability to plan, prioritize and organize effectively, in teams and independently
Ability to handle multiple projects and tasks
Ability to make decisions and solve problems while working under pressure
Ability to show judgment and initiative and to accomplish job duties
Ability to analyze and interpret data and synthesize recommendations
Ability to communicate with all levels of management and company personnel
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.)
Strong computer skills, including: MS Office and other design, visualization and documentation software
Good organizational and office management skills
Excellent cognitive and communication skills
Excellent analytical skills
Strong business sense and sense of urgency to achieve business results
REQUIRED QUALIFICATIONS
Education
BA/BFA design degree or equivalent experience
Related Work Experience Number of Years
Product or service development/management 5-7
Marketing experience or Business Process Management experience 2-4
PREFERRED QUALIFICATIONS
Education
Masters degree
Related Work Experience Number of Years
Experience design, UX design, or service design experience 2-4
WORKING CONDITIONS
Office environment
Up to 25% travel
Job Code : TWCMPD307 Experience Designer Exempt
194513BR