Night Room Attendant

The Seelbach Hilton Louisville

POSITION PURPOSE:

To clean, stock, and provide turn-down service for guest rooms to ensure cleanliness and guest satisfaction.

EXAMPLES OF DUTIES:

Provide turn-down service by partially removing and storing bedspread, replenishing amenities, linens, and supplies and filling ice bucket as preferred by guest.

Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping.

Strip and make beds, changing bed linens which may require lifting bedspreads weighing a maximum of 40 lbs.

     Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly.

     Replenish amenities, linens, and supplies in guest room.

     Push and pull vacuum throughout entire room and empty trash.

     Sign for room keys, retrieve, push to assigned rooms, and restock heavy cart.  Visually inspect room for cleanliness and appearance and signify completion of room.

     SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.

            •     Respond in a timely manner to guest requests for items such as an iron, safety instructions, assistance, direction, and/or other information.

            •     Report all suspicious persons, activities or hazardous conditions to the Security Department.

            •     Turn in all items found in employee's working area to Hotel Lost and Found department.

            •     Stock and supply Room Attendant carts and caddies.

            •     Other duties as assigned such as assisting P.M. Houseperson when requested.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

      •     Ability to work conscientiously, meet deadlines, follow instruction and directions, with minimal supervision.

      •     Ability to push and/or pull equipment weighing up to 100 lbs.

      •     Ability to scrub and scour surfaces, extend arms over head to perform cleaning tasks, and work in confined spaces.

      •     Basic ability to comprehend English language sufficient to understand information such as safety labels and instructions and basic guest requests.

Interstate Hotels & Resorts is an EEO/AA/Disabled/Veterans Employer. and to navigate to the “EEO is the Law” poster and supplement.