Field Based Community Health Worker - Cincinnati, OH - Full-time / Part-time

Position Description: UnitedHealth Group is working to create the Healthcare system of tomorrow and you can help. Already Fortune 6, we are totally focused on innovation and change.  We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good. Through our family of businesses and a lot of inspired individuals, we're building a high-performance Healthcare system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant and built for speed.  Join with us and start doing your life’s best work.Primary Responsibilities:Engage members face to face to educate about their healthReview available member service records and relevant documentation (e.g., utilization history, functional level, stratification information, current plan of care)Conduct comprehensive non-clinical member assessment that includes bio-psychosocial, functional, and behavioral health needsUtilize interviewing techniques and active listening to collect and retain member information and incorporating responses as they are presented to complete assessmentIdentify member service needs related to health concernsIdentify urgent member situations and escalate to next level when necessaryWork with clinical staff to engage the member in participating in the assessment process and collaboratively developing the plan of care based on the member’s individual needs, preferences, and objectivesWork with members to identify barriers to accessing care and achieving person-centered goals, as well as work to close gaps in careIdentify member support systems available and incorporate into plan of careReview plan benefits and identify appropriate programs and services based on heath needs and benefitsWork with clinical staff to integrate health care and service needs into a plan / recommendations for member care and serviceTransfer the member to clinical staff to manage clinical needs, as identifiedWork collaboratively with the interdisciplinary care team to ensure an integrated team approachCollaborate with member to create solutions to overcome barriers to achieving healthcare goals-Identify relevant community resources available based on member needsRefer members to appropriate programs and servicesFacilitate member choice of preferred providerAdvocate for individuals and communities within the health and social service systemsRole assists in coordinating health services and does not write care plansHelp members connect with transportation resources and give appointment reminders in special circumstancesTransporting members is strictly prohibitedFollow-up with members via phone calls, home visits and visits to other settings where members can be found

Required Qualifications: High School Diploma or GED 1+ years of Medicaid / Medicare experience or 1+
years of experience as a Certified Community Health Worker or 1+ years of experience
working in the community / community programs of 1+ years of experience working as a
case manager1+ years of telephonic customer service experience Knowledge of Medical Terminology Ability to create, copy, edit, send, and save utilizing Microsoft Word, Microsoft Excel, and Microsoft Outlook Must have reliable transportation and required insurance Preferred Qualifications: Associate's Degree or higher Completion of Community Health Worker Training program Previous employment in a medical office, hospital or clinical or other provider environment Bilingual Careers at UnitedHealthcare Community & State. Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here. We serve the health care needs of low income adults and children with debilitating illnesses such as cardiovascular disease, diabetes, HIV / AIDS and high-risk pregnancy. Our holistic, outcomes-based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive health care, community and government partners to heal health care and create positive change for those who need it most. This is the place to do your life's best work.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employmentKeywords: united healthgroup, optum, healthcare, medical terminology, word, excel, outlook, medicare, certified community health worker, customer service, community health worker training, bilingual