Call Center Account Representative

Aerotek's client is seeking an Inside Call Center Account Representative for their Fairfax, VA operation.The incumbent of this role will be responsible for answering incoming calls with questions about billing, service, and available products, with the goal of up selling products at any opportunity. This role requires great attention to detail and a commitment to providing the best customer interactions at all times.

If you have excellent communication skills, above average computer skills, and the ability to maintain professionalism at all times, this may be a great role for you!

Along with competitive compensation and career advancement opportunities, we offer a comprehensive Total Rewards package. Qualifying employees receive:

• Medical, dental, and vision coverage
• Company paid life and AD&D insurance
• Company paid short- and long-term disability
• Voluntary benefit products
• 401k retirement savings plan after just 60 days
• Paid time off for vacation, sick and floating holidays
• Tuition reimbursement
• Employee Assistance Program (EAP)

After completion of paid training your responsibilities will include:

• Answer incoming calls from customers to resolve questions they may have regarding billing, services and available products. The incumbent will be responsible for up-selling existing customers!
• Following up on leads from customers who have expressed interest in Vector Security alarm services.
• Work with customers to address and resolve questions, issues and concerns with the goal of providing superior service.
• Educate customers on recent technology changes and availability of new products and services.
• Schedule service appointments utilizing software for selecting appropriate technician and documenting any travel required.
• Attempt to troubleshoot problems prior to a service technician being scheduled.
• Obtain referrals to assist in company growth.

Required Skills and/or Knowledge:

• Prior experience in customer service or sales roles.
• Strong attention to detail is required.
• Desire and ability to create and maintain superior positive customer interactions.
• Above average computer skills, including the ability to navigate between systems and type a minimum of 35 wpm with a high degree of accuracy while talking.
• Excellent written and oral communication skills
• Ability to interact in a professional and courteous manner with people at all levels.

Please send qualified resumes to Ian Hickman, Recruiting Manager, at ihickman(at)aerotek.com

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.