Guest Ambassador

Crowne Plaza Portland Lake Oswego

You’re like a one-person welcome committee; Making the guests feel welcome during their stay. You’re also the go-to for what’s happening and getting there. You know the area by heart and guide guests with efficient ease. With energy to spare and a passion to please, someone with your talent would do well as a Guest Ambassador for Interstate. 

As a Guest Ambassador, you will

• Ensure a warm guest welcome for every guest, every time.
• Answer inquiries regarding local directions.
• Answer inquiries on ground transportation options and fares.
• Open vehicle doors.
• Remove luggage from vehicles and confirm number of pieces collected.
• Direct guests to the registration area.
• Offer transportation assistance.
• Drive guests within five miles of the hotel in the complimentary hotel shuttle.
• Cross-train at the front desk to assist with the checkin and checkout process during peak periods.
• Attentively manage guest requests and effectively handle guest difficulties with prompt courtesy.
• Communicate guest requests to the appropriate department, ensuring 100% guest satisfaction.
• Use the hotel computers, radios, and phones to assist guests as needed.

Fundamentals

A high school education or equivalent experience, with one-year previous customer service- related experience is requested. Effective verbal and written English communication skills are required. This position requires: occasional lifting and pulling up to 75 pounds, the ability to stand and walk for an entire shift on various surfaces, and pass a DMV check and maintain an excellent driving record. Shifts will include overnight hours and weekends.

Interstate Hotels & Resorts is an EEO/AA/Disabled/Veterans Employer. and to navigate to the “EEO is the Law” poster and supplement.