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Customer Service & Sales Representatives - Salaried - Full Time - Full-time
| Hours | Full-time |
|---|---|
| Location | Solon, OH Solon, Ohio |
About this job
Do you believe a great customer service experience should be delivered to everyone? Well we do too. You will directly contribute to each customer’s experience by determining their wants, needs and interests to identify the best entertainment package solution.
If you are passionate about providing an outstanding and personalized customer service experience and want to work in an open, fun, warm and thriving environment, we want to talk to you!
Score Marketing is currently seeking talented individuals with prior experience in a customer service setting.
Score Marketing is expanding and looking for individuals to help innovate and grow our clients’ presence within new market segments!
Our successful Customer Service Representatives are quick learners, share a passion for problem solving, can multi-task, are adaptable, flexible, tech savvy, and have willingness and desire to assist customers.
Job Summary:
Deliver world class customer service and build customer satisfaction and loyalty by troubleshooting all customer inquiries regarding products and services on a face-to-face basis
Make the best use of all resources, tools, and technology to troubleshoot and resolve customer service issues
Complete ongoing training to stay abreast of product, service and policy changes
Provide effective and timely resolution of a range of customer inquires
Qualifications
Education and/or formal training:
High school diploma or GED equivalent.
Excellent interpersonal skills
Ability to identify and meet customer’s needs and requirements
Exceptional customer service skills
Punctual, regular, and consistent attendance is required
Knowledge, skills and abilities:
Excellent verbal and written communication skills
Must be self-motivated with a demonstrated ability to work independently in a fast paced environment
Ability to establish and maintain effective relationships with customers
Strong team and interpersonal relationship skills conducive to team development
Ability to work independently, make judgment decisions and demonstrate consistent follow through
Creates and maintains customer loyalty by serving customers above and beyond their expectations
Exercises good judgment in decision-making in order to routinely deliver exceptional customer support at all times
A background check is required of all applicants offered employment. Score Marketing, Inc is proud to be an equal opportunity employer.
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