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in Seattle, WA

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Hours Full-time, Part-time
Location Seattle, WA
Seattle, Washington

About this job

Bilingual Customer Service Representative

LOCATION: Seattle, WA

PAY: $16.26 / hour

HOURS: Monday - Friday, 8:30 AM - 5:00 PM

JOB DESCRIPTION: We are looking for a Customer Service Representative that is fluent in English and Arabic, Korean, Nepali, Russian, Tagalog, or Vietnamese. The Customer Service Representative works in the Member Resource Center as part of the day-to-day operations of a call center, providing services primarily to union members.

JOB DUTIES:

  • Answering phones, emails, and occasionally helping members in person
  • Documentation of calls using client's internal documentation system
  • Problem solving and providing resources for workers via phone, email, and in person
  • Answer questions about union contract or on-the-job rights
  • First-step representation for grievances, assisting in filing grievances and/or referrals with the staff team, who handles collective bargaining and employer relations
  • Answer questions about union participation, including membership status/dues
  • Assist workers with completing membership card signing
  • Answer questions on employment benefits
  • Provide assistance enrolling for healthcare benefits
  • Assist workers in registering for training courses and with questions relating to course completion and credit
  • Translation of written materials or spoken interpretation during meetings or representational proceedings
  • Assist in providing training for staff
  • Research member records and concerns

If you are interested in this position, APPLY NOW! Please choose the Everett branch to be considered for this opportunity.

NW Staffing Resources has been a leader in the staffing industry since 1985. We take pride in our competitive wages, multiple branch locations, and attractive benefits. Benefits include: • After 1000 hours worked - Six paid holidays per year, 40 hours of Paid Time Off, and 401(k) retirement plan • Local weekly pay • Medical, dental, and vision insurance plans available for all employees • Referral bonuses • Free computer tutorials using the most recent software.