Bell Person - Full-time / Part-time

Valor Hospitality is a leading hotel management company that is a trend setter in the hospitality market. The company is recognized by owners, investors, developers, and guests as an innovative partner to drive revenue and increase profits.

We believe that the highest form of compliment is respect for each associate, both as an individual and as a valued part of our organization. We will do our best to encourage communication, and we will listen with an open mind to new ideas. Furthermore, we are dedicated to implementing those ideas, which will result in a higher level of productivity and professionalism. In addition, we are committed to you, and your career advancement and we will provide you the opportunity to be successful.

POSITION PROFILE:

Greet all guests of the hotel, assist with check in and checkout, help guests transport or retrieve personal items, respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum guest satisfaction.

ESSENTIAL JOB FUNCTIONS:

• Manage walk in traffic; open doors while guests are being greeted in a friendly and courteous manner.
• Accompany guests that need assistance with luggage to or from room.
• Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and any other hotel questions.
• Check luggage for hotel guests both for day and overnight.
• Maintain the designated stations in the lobby, standing alert to be easily summoned for fronts.
• Maintain the cleanliness of the bell stand, lobby and baggage room. Keep lobby door and windows clean when not busy with guests.
• Post the daily events board and entertainment board in the lobby.
• Maintain an open communication line through all shifts by proper use of interdepartmental shift log.
• Deliver messages and valet to guest rooms.
• Perform pick-ups and drop-offs at the airport for the guests in a timely, friendly and professional manner and inspect vehicles.
• Perform the duties of a valet.
• Assist front desk with key inventory twice weekly.

DESIRED SKILLS AND QUALIFICATIONS:

Education:

High school education or equivalent experience.

Experience:

Customer Service in a guest contact role preferred.

Skills and Abilities:

Ability to communicate with guests, respond to questions and inquires, knowledge of hotel services, local area events and activities. Ability to drive vans, limousines and automobiles and possess a valid driver’s license and have an excellent driving record as verified by a Motor Vehicle Report preferred. Second language may be desired

PHYSICAL JOB REQUIREMENTS: (essential functions only)

Lifting/Pushing/Pulling/Carrying: Able to lift up to 75 lbs and push or pull a minimum of 120 lbs of various sizes of luggage, packages, coolers and boxes.

Bending/Kneeling: Able to bend to lift luggage, packages, coolers and/or boxes that weigh up to 60 lbs.

Mobility: Continuously walking, standing, lifting or pulling- 90 to 95% of time, large step into van.

Continuous Standing: Continuous standing for long periods of during the shift -95 % time.

Climbing Stairs: Up to approximately 120 steps 10 % of 8 hr shift (time period).

Driving: Able to drive a minimum of 150 miles per day at various times of day on an as needed basis.

Work Environment: Inside: 80 % of 8 hr shift (time period).

Outside: 20 % of 8 hr shift (time period).