Hotel Front Desk Supervisor

Our Exciting Work Environment

Tenaya Lodge at Yosemite is a Four Diamond rated, LEED-certified and luxurious full-service resort located minutes from Yosemite National Park’s south entrance and approximately 40 minutes from the iconic Yosemite Valley Floor. 

As an upscale, all-season destination, Tenaya is positioned to appeal to a diverse and discerning traveler base. Its own onsite offerings, ranging from mountain biking and ice skating to spa treatments and fine dining, support its successful “roughing it minus the rough part” philosophy and campaigns. 

Tenaya Lodge is located an hour outside of Fresno, CA and 20 minutes from the charming mountain community of Oakhurst, CA.  

The Opportunity

POSITION SUMMARY

Supervise all Front Office Shifts, resolve guest issues efficiently and assist Front Office Manager with any administrative assignments. 

 

ESSENTIAL FUNCTIONS

• Follow all Delaware North Parks and Resorts Environmental GreenPath, GuestPath, OSS, SERV, Code of Conduct, Core Values, Policies and Procedures. 
• Resolve customer complaints or answer customers' questions regarding policies and procedures. 
• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. 
• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. 
• Implement corporate or departmental policies, procedures, and service standards in conjunction with management. 
• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems. 
• Train or instruct employees in job duties or company policies or arrange for training to be provided. 
• Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action. 
• Interpret and communicate work procedures and company policies to staff. 
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff. 
• Maintain records pertaining to inventory, personnel, orders, and supplies. 
• Compute figures such as balances, totals, or commissions. 
• Develop or update procedures, policies, or standards. 
• Make recommendations to management concerning such issues as staffing decisions or procedural changes. 
• Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work. 
• Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria. 
• Monitor inventory levels and requisition or purchase supplies as needed. 
• Arrange for necessary maintenance or repair work. 
• Have complete knowledge of Springer Miller. 
• Familiar with all hours of operation for hotel outlets and their functions. 
• Follow and Enforce all hotel and department rules and regulations. 
• Attend Staff Meetings, Rooms Meetings, and or Safety meetings in the absence of a manager. 
• Answer any employee questions and communicate all pertinent information to staff. Be a leader 

POSITION QUALIFICATIONS

• Accountability - Ability to accept responsibility and account for his/her actions. 
• Organized - Possessing the trait of being organized or following a systematic method of performing a task. 
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures. 
• Communication, Written - Ability to communicate in writing clearly and concisely. 
• Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions. 
• Communication, Oral - Ability to communicate effectively with others using the spoken word. 
• Tactful - Ability to show consideration for and maintain good relations with others. 
• Accuracy - Ability to perform work accurately and thoroughly. 
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards. 
• Friendly - Ability to exhibit a cheerful demeanor toward others. 
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines. 
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems. 
• Working Under Pressure - Ability to complete assigned tasks under stressful situations. 
• Reliability - The trait of being dependable and trustworthy. 
• Management Skills - Ability to organize and direct oneself and effectively supervise others. 
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace. 
• Presentation Skills - Ability to effectively present information publicly. 
• Conflict Resolution - Ability to deal with others in an antagonistic situation. 
• Decision Making - Ability to make critical decisions while following company procedures. 
• Detail Oriented - Ability to pay attention to the minute details of a project or task. 
• Delegating Responsibility - Ability to allocate authority and/or task responsibility to appropriate people. 
• Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas. 

 

SKILLS & ABILITIES

Education:           High School Graduate or General Education Degree (GED)

Experience:        2 plus years of experience in Hospitality

Computer Skills:               Computer literate in MS Office programs; some experience with property management systems preferred. 

Other Requirements:     Must be fluent in English language both spoken and written.

Must be able to type proficiently.