Part-Time Administrative Assistant

Objective:

The Administrative Assistant is expected to perform a variety of clerical and administrative duties that support CAREGivers, clients, and administrative staff. The Administrative Assistant is expected to answer phones, complete administrative duties and support CAREGivers, clients, and other staff members with clerical tasks to provide the highest quality service to CAREGivers and clients.

Primary Responsibilities:

• Reflect the core values of Bidwell Management Service LLC
• Greet and welcome each visitor in a friendly, warm and professional manner
• Answer each incoming call in a friendly, professional and knowledgeable manner and distribute incoming calls to the appropriate staff members
• Field CAREGiver inquiries over the phone in a knowledgeable manner and schedule pre-screening calls and interviews
• Assist with scheduling shifts as needed
• Assist with the preparation and scheduling of CAREGiver training
• Assist with the development of our CAREGiver monthly newsletter
• Assist with hiring process for new CAREGivers, duties may include fielding employment inquiries from prospective CAREGivers and moving applicants through the process.
• Assist with scheduling applicants for background screenings
• Assist with making reference calls on prospective CAREGivers in a timely manner
• Support Human Resource team with aspects of CAREGiver Engagement. 
• Communicate client and CAREGiver concerns or problems with directors or other staff members as appropriate
• Ensure Home Instead Senior Care standards are met and upheld
• Maintain regular attendance at the office to execute job responsibilities
• Demonstrate open and effective communication with colleagues, leadership team, and CAREGivers
• Print and maintain CAREGiver training folders, Care Consultation folders, and Client Journals

Secondary Responsibilities: 

• Participate in quarterly CAREGiver meetings
• Assist with introductions and quality assurance visits as needed
• Perform any and all other functions deemed necessary

Education/Experience Requirements:

• High school graduation or the equivalent
• One year of related business experience or an equivalent combination of education and work experience may be considered
• Must possess a valid driver’s license

Knowledge, Skills and Abilities:

• Must have an understanding of and uphold the policies and procedures established by Bidwell Management Service LLC d.b.a. an independently owned and operated Home Instead Senior Care franchise)
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must have knowledge of the senior care industry
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
• Must have the ability to organize and prioritize daily, monthly and yearly work
• Must be able to establish good working relationships with management, colleagues, franchise owners and their staff
• Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
• Must present a professional appearance and demeanor
• Must be able to operate office equipment 
• Must be patient and congenial on the telephone 
• Must have computer skills and be proficient in Word and Excel
• Must be able to work evenings or weekends as required
• must be able to perform duties in a professional office setting

Each Home Instead franchise is independently owned and operated.