Housekeeping Training Supervisor - Keystone Property Management - Full-time / Part-time

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company, and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Keystone Resort Property Management is the premier property management company in Keystone Resort, providing comprehensive management services to individual homeowners and their vacation home properties, as well as homeowner associations.  The Housekeeiping Training Supervisor is a key piece to the success of our management programs, with both guests and homeowners alike!  The Training Supervisor will lead efforts in onboarding, training and coaching our front line housekeeping positions to meet and exceed our stadards and guest/owner expectations.  With 1,000 individually managed condominiums, this leader sets the stage for success with a large team and has a significant impact upon the overall guest experience.

Essential Job Functions:

• Review, modify, create and impliment new department initiatives and training, both on a strict schedule leading up onboarding periods, but also adhoc as needed.
• Lead and suppor the onboarding and training of new staff, including running orientation.
• Train a team of trainers, who will be your feet on the ground and support in training to quality standards.
• Forge close relationships and strong parthership with executive housekeeping management team to collaborate successes and challenges.
• Perform continuous visual inspections of condominiums to ensure cleaning and maintenance standards are met in the field.
• Monitor attendance of housekeeping employees at training classes, as well as productivity ramp up through their training period.  Communicate with managers regarding observations and follow up, and work together to implement any necessary improvement plans.
• Create content and regularly attend and participate in the department's various pre-shift meetings.
• Foster the department's safety culture through training, enforcing company guidelines and accountability.
• Review, maintain and update the departments training guidelines and materials.
• Celebrate successes and publicly recognizes the contributions of team members.

Qualifications:

• Minimum of 2 year in housekeeping operations.
• Minimum of 1 year experience in a supervisory position, peferably in a hospitality setting.
• Proven experience in, and passion for, high quality service, solving complex challenges and working with a multitude of personalities to accomplish goals.
• Microsoft Office proficiency, especially Excel and Outlook
• Knowledge of LMS and PeopleSoft - preferred
• English - required, Spanish - strongly preferred
• Valid driver’s license with acceptable driving record
• Exemplary verbal and written communication skills in English.  Ability to read, comprehend and write complex correspondence and effectively communicate with front line and internal stakeholders with diplomacy and tact.  Again, Spanish bi-lingual strongly preferred.
• Able to lift up to 30 lbs and stand for extended periods of time.
• Flexible schedule including weekends, nights and holidays

We’re looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service and who bring a sense of self and fun to all they do. Life at 9,280 feet in the sky is a little different. With our crisp Rocky Mountain air and boundless options for adventure and exploration, you can join a community who loves where they live and loves what they do. Keystone will be your home away from home; a place where friendliness, an eye for detail and unmatched guest service is the foundation of our Culture. Come join our team – where A Mountain of Possibilities awaits.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 135481