Bellman - Full-time / Part-time

To assist the guests with luggage for prompt service in a friendly manner and to respond to all guest requests in a timely fashion.

Responsibilities: 

-      Respond to guest requests with a smile.

-      Insure smooth transition between check-in, rooming, and check-out.

-      Transport luggage with bell-cart in a timely manner.

-      Check guests into room and offer complete room orientation.  Assist in check-outs efficiently.

-      Store and retrieve luggage in Concierge area.

-      Pick and record all shipments of boxes for guests from loading dock.

-      Deliver faxes to guests upon request.

-      Promote hotel facilities including the Café, BOND, In-Room Dining, Chuan Body + Soul, and the business center.

-      Provide maximum levels of guest service whilst maintaining Langham standards.

-      Always strive for five.  Cover Doorman for breaks when asked by concierge on duty.

-      Consistent attendance and punctuality as outlined by supervisor.

      -      Additional duties not listed above may also be requested by supervisor.

Requirments: 

Written/verbal English skills to effectively communicate with supervisor, coworkers, and guests.

Warm, professional, and outgoing personality.

Professional presentation and grooming in conjunction with The Langham, Boston grooming standards.

Ability to stand for length of shift; Stand, Sit, Reach, Grasp; Lift/Carry up to 50-75 lbs.; Walk Climb, Kneel, Squat, Bend, Push/Pull.

Must be a team player.

Must have excellent knowledge of Boston.

Digital dexterity; capable of using a computer keyboard.

Focus on outstanding customer service.

Why work for Langham?

• Full benefits plan including Medical, dental, and vision insurance after 90 days of service, short term disability, life insurance, and 401k matching
• 6 complimentary nights per year at any Langham Hotel worldwide, including NYC and Chicago
• Discounts on hotel restaurants and Spa services
• Internal promotion opportunities available after 6 months of service
• Complimentary Dry Cleaning
• Free lunch/dinner provided in Employee Cafeteria