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Hours Part-time
Location Buffalo, NY
Buffalo, New York

About this job

Are you a self-starter? Do you enjoy the flexibility of working from home?  Home Instead Senior Care® is looking for a Weekday Overnight On Call Coordinator to support our office operations on Monday, Tuesday, Wednesday, and Thursday evenings until regular business hours resume the next morning. This individual would also have an opportunity to be put into the weekend rotation.

We are looking for someone who enjoys working independently and multi-tasking, exudes a positive attitude when faced with a challenge, and has a strong ability to recognize and understand the needs of customers. You will coordinate and schedule back-up care for our clients, support CAREGivers providing care, and communicate messages to administrative team members.  Join us in our mission to enhance the lives of aging adults and their families. 



Position: Weekday Overnight On Call Coordinator
Job Status: Part Time
Location: Williamsville, NY
 
Objective:
The Weekday On Call Overnight Coordinator is expected to work closely with the Service Coordinator in order to provide the highest quality service to clients and is expected to perform a variety of on-call duties.

Primary Responsibilities:                                                                             
  • Reflect the core values of HJBW Enterprises, LLC d/b/a Home Instead Senior Care ensuring standards are met and upheld
  • Prior to start of the on call shift, review schedule with designated Service Coordinator and become aware of any potential trouble spots that might arise.
  • Answering each incoming call in a friendly, professional, and knowledgeable manner and respond quickly to their needs. 
  • Fill all Client shifts following designated office scheduling processes
  • Demonstrate open and effective communication with Clients, CAREGivers, owners, and colleagues
  • Contact backup person when questions arise about clients or CAREGivers that require input
  • Monitor and log both client and CAREGiver activity and follow up on CAREGiver assignments and client service in the operating system.
  • Create a log of the activities of your shift and communicate that to the designate key player(s).
  • Ability to pick-up and drop-off resources to the office as requested.
  • Assist with introductions of to Clients/CAREGivers as needed
   
Education/Experience Requirements:
  • High school graduation or the equivalent
  • One year of related business experience or an equivalent combination of education and work experience may be considered
  • Must possess a valid driver’s license and be compliant with New York State Motor Vehicle laws and must follow the Policy that pertains to Driver’s License requirements as a condition of employment.
  • Complete a criminal background check, DMV check, pre-employment drug screen, 3 professional and 1 personal reference checks
  • Knowledge or experience of the senior care industry preferred
  • Must be computer proficient (I.E. Microsoft Products, internet browsing, smartphone usage, etc.)
  • Must have the ability to work independently and maintain confidentiality of information
   
**Please note that this position is paid in a flat rate per shift**

HJBW Enterprises, LLC, (d.b.a. an independently owned and operated Home Instead Senior Care franchise) is an Equal Opportunity Employer. 


Please note that phone calls regarding this position will not be accepted at this time. Thank you for your cooperation!

Each Home Instead franchise is independently owned and operated.