Franchised Group Rooms Coordinator - Full-time

Description

Thank you for your interest in this position. It is a job opportunity with one of Marriott International's franchisees.

Please apply via email at: gm171@columbiasussex.com

Qualifications

Additional Information: This hotel is owned and operated by an independent franchisee, Columbia Sussex Corporation . The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

JOB DESCRIPTION:

• Compiles and completes reservation reports as needed
• Balances system daily and communicates with front desk during high demand times to ensure 100% occupancy
• Establishes group room blocks, inputs blocks and rooming list accurately and in a timely manner into the hotel systems
• Manages the group rooms pickup on group blocks
• Adheres to contract information when booking reservations such as cut off dates, room types, and block numbers. Does not override without approval of DOS or Revenue Manager
• Responds to guest emails in a timely and professional manner
• Works closely with the property Revenue Manager to ensure that Sales Strategy Report Forecast and 90 Day Forecast are completed.
• Trains on and is familiar with the property yield management systems (CI/TY) to support the Revenue Manager in the event they are not available (i.e. Vacation, sick) and perform the duties.
• Monitors and ensures the information in both property management system and reservation system is accurate (for Marriott branded hotels, manages Queues)
• Imputing rooming lists and conducting any changes noted from the Event Managers - Following up with clients and/or the event planners when completed.
• Management of suite inventory and suite reservations for leisure and group guests
• Building and maintaining house accounts, group masters and room blocks. Building group room blocks and ensuring that all groups past the allowed inventory date are built when systems allow. Ensuring that all room block information in system is current and correct.
• Employ operational and selling techniques to maximize occupancy levels and achieve the highest average rate possible.
• Provide accurate information regarding availability, guestroom types and accommodations, room rates, hotel facilities and services, local attractions/events, transportation to and from hotel, etc.
• Use correct hotel policies regarding hotel cancellations and deposit policies at all times.
• Maintain correct use of Market Segment Codes at all times.
• Maintain effective communication within the central reservations department, and with all hotel departments. Be responsive to instructions and suggestions and work to resolve problems.
• Work closely with the Sales department regarding VIP and special requests.
• Maintain clean and organized work area and properly file shipping forms and information updates.
• Knowledge of computer to include reservations and front office systems. Ability to read, input, retrieves, analyze and provide information on data found in computer system.
• Performs and complies with all accounting procedures.

JOB REQUIREMENTS:

• Previous Marriott experience a plus
• Attends weekly Revenue Strategy Meeting
• Input previous week daily room revenue information for Smith Travel Research reports.
• Provides data to help process the group rooms commission system, working with hotel accounting department to issues payments (varies by brand or PMS system integration; for Marriott branded hotels, manages CTAC)
• Routing of group billing and proper communication with all other departments of any billing changes in regards to room reservations
• Other duties as assigned.
• Knowledge of PMS, CI/TY, Oscar, IMS is a must.
• Also knowledge of Excel and Word.

This company is an equal opportunity employer.

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