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Fraud Research and Analysis - Application Fraud
| Hours | Full-time |
|---|---|
| Location | Phoenix, AZ Phoenix, Arizona |
About this job
Job Description:
Reviews applications and information obtained during application for a consumer credit product within Bank of America. May process reviews of applications in one or more products offered verifies activity with customer through inbound and outbound communication. Responsibilities may include: basic level reporting, customer service support, reviewing and processing transactions. Ensures quality service and effective and efficient support to internal business partners and/or external customers/clients. Typically acts as a workflow coordinator and/or a subject matter expert. Able to prioritize and distribute daily work to meet deadlines and goals. Demonstrates a good working knowledge of the processes and procedures and the ability to identify and implement process improvement opportunities. The incumbent needs to have demonstrated leadership qualities & be able to provide guidance and direction to less experienced team members.
Required Skills
- Strong analytical and organizational skills pertaining to high risk activities
- Superior verbal/written communication skills
- Must be able to meet deadlines
- Work independently in a high paced environment
- Strong ability to multi-task
- Ability to work in a fast-paced, production environment, while mitigating loss to the bank
- Must be able to effectively analyze data, research information and decision accounts
- Good interpersonal skills
- Ability to communicate clearly and concisely with all levels within the Bank
- Strong computer skills: ability to multi-task & toggle into multiple systems
- Must be extremely thorough w/ strong attention to detail & a high emphasis on quality
- Demonstrated leadership qualities
Desired Skills
- Previous Fraud Experience – Primarily Account Takeover or Identity Theft
- Call Center experience
- Experience handling customer escalations
- Knowledge of the following systems (highly desired): Synergy, ICDP, IFP,OMNI, TSYS, Lexis Nexis
- Experience working within a fast-paced production environment
Shift:
1st shift (United States of America)Hours Per Week:
40