Inside Sales and Customer Service - Mobile Phones - Full-time / Part-time

This position is on site and located in Hayden, ID.

We all appreciate superior customer service. Help us provide it to others. When you join our family of inbound call center representatives supporting a well-known telecommunications / mobile phone company, you will learn that Qualfon CARES. That’s it. We care for our employees who care for our clients. When you answer the Qualfon call, you will:

• Control your take home pay! T-Mobile sales starting at $9.25 hourly + additional sales incentives averaging out to $13 - $20 hourly!
• Join our family in an enthusiastic work environment
• Enjoy personal growth
• Discover a whole new world of opportunity

What You'll Need to Succeed:

• Must be 18-years-of-age or older
• Amazing customer service and insights
• Ability to accept inbound calls and apply empathetic customer service support
• Listen for sales cues to provide recommendations and convert calls into additional product and service upgrades
• Typing 30 wpm
• Experience using Microsoft Office products
• Working knowledge of PC-based internet
• Experience in a customer support environment is preferred (retail, hospitality, restaurants, etc.)
• Ability to communicate effectively via telephone and email by utilizing active listening and clearly speaking to customer
• High school diploma preferred or equivalent

As an Inbound Sales / Telesales / Customer Service Representative supporting a premier telecommunications and mobile service provider, you will:

• Handle and respond to constant inbound phone calls via telephone and occasional email inquiries
• Up-sell products and services based on customer needs
• Maintain and promote a positive attitude while meeting productivity goals
• Demonstrate the ability to create, add, edit and troubleshoot within the client system

How Qualfon CARES for you as you build your career at Qualfon:

• Comprehensive benefits package
• Ability to further your education and earn a college degree or high school diploma through Qualfon University scholarship program
• Opportunity to further your career with our strong promotion from within culture
• Work with amazing team members and supervisors that embrace and live the Qualfon Mission & Values
• Free access to personal and professional support for both on and off the job through the Qualfon non-denominational chaplaincy program

Considering a career change? Qualfon embraces those that would like to start fresh with a new opportunity. What you need most is a service-friendly attitude, sales closing aptitude, basic computer literacy, and your personal flexibility to be able to work the shifts required including at least one weekend day most weeks. We employ many who have previous experience in industries or jobs such as retail, restaurants or food services, hotels/hospitality, clerk, administrative assistant, secretary, office manager, cashier, cook, server, sales, technician, delivery/driver, and much more.

Qualfon’s mission is to help as many people as possible pursue their total vocation—as individuals and as members of society—by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients. In summary, our mission is “Be the Best BPO. Make People’s Lives Better.” This begins with our people. Our employee retention is twice the industry average because we care about our people—at work and beyond. Qualfon offers programs that promote personal development and provide direct support for our people and their families.

Qualfon is proud to be an Equal Opportunity and Affirmative Action Employer. Women, minorities, individuals with disabilities and veterans are encouraged to apply. EEO/AA/M/F/Vet/Disability

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