Guest Relations Representative - The Westin Buffalo - Full-time / Part-time

Our Exciting Work Environment

Experience the vibrant energy of downtown Buffalo with a stay at the city’s newest and most elite hotel, The Westin Buffalo.

Owned and operated by Delaware North, the Westin is situated on the first five floors of the company’s new global headquarters and is a short walk to arts and entertainment venues, prominent historical sites and major corporate offices.

The Westin’s 116 guestrooms and suites are beautifully appointed with energizing amenities and high-end finishes, all of which are designed to make you feel better than when you arrived, including Westin’s signature Heavenly Bed and the invigorating Heavenly Bath. 

Stunning views of the Buffalo skyline are seen from the elegant Grand Ballroom, with a unique elliptical shape to capture the best views in the city. An Executive Boardroom and spacious outdoor Courtyard round out over 7,000 square feet of flexible, light-filled event space that can accommodate intimate gatherings of 20 or inspiring events of up to 350 people.

The Opportunity

The Guest Relations Representative, also known as The Service Express® Agent, will promptly answer phone calls, politely greet callers with a positive, clear voice and provide superior service to all guest requests and issues received with the goal of addressing and resolving any problems in an efficient and timely manner. The Service Express® Agent is the back-of-the-house concierge. The Agent will remain calm and composed during emergency situations or heavy hotel activity; resolve situations and complaints using previous experience and good judgment.

Qualifications

• High school or equivalent education required
• Math skills needed to complete accurate calculations
• Proficient computer skills
• Be detail oriented and able to multi-task
• Ability to sit and continuously perform essential job functions in confined spaces in close proximity to other associates.
• Experience in a hotel/lodging environent preferred.
• Expreience in a call-center setting is helpful.

Who We Are

Take your career beyond the ordinary—to the extraordinary.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.

Delaware North is one of the largest and most admired, privately-held hospitality companies in the world.  Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries.  Delaware North has annual revenue exceeding $3 billion with 60,000 employee associates. To learn more, visit .

All applicants may be subject to a pre-employment background and/or drug testing.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.  Delaware North is an equal opportunity employer.