Franchised Assistant Front Office Manager

Description

Thank you for your interest in this position. It is a job opportunity with one of Marriott International’s franchisees.

Please apply via email at: lashundra.hicks@atriumhospitality.com

Qualifications

Additional Information: This hotel is owned and operated by an independent franchisee, Atrium Hospitality. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Job Description

ABOUT THE COMPANY

Atrium is among the largest private hotel ownership groups in the United States. We have majority ownership of more than 50 hotels in 26 states with more than 14,000 rooms. Atrium Hospitality is headquartered in Alpharetta, GA.

IDEAL CANDIDATE:

The Assistant Front Office Manager provides direction, guidance, support, leadership and training to the guest service representatives, night auditors, pbx operator, concierge, bell persons, group rooms coordinator, reservation supervisor, assistant front office manager. The Assistant Front Office Manager is high energy, enjoys interacting with guests, listening to their concerns and anticipating their needs while providing exceptional service throughout their stay ensuring 100% satisfaction. The focus of the Assistant Front Office Manager is to maintain a high quality of services offered to guests through management of the functional areas of reservations, guest registration, bell services, telephone services and guest accounting so as to maintain established operational standards and maximize profits of the hotel. The ideal candidate must demonstrate flexibility, excellent communication skills, be a team player, have a positive attitude, willing to learn, strong focus on customer service and have the ability to meet the expectations of the Renaissance Brand.

PRINCIPLE RESPONSIBILITIES:

• Supervise Front Desk staff: hiring, performance evaluations, training, and development. Schedule staff according to labor standards and forecasted occupancy.
• Maintain standards of guest service quality. Contribute to the profitability and guest satisfaction perception of other hotel departments.
• Increase level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image.
• Understand, maintain and follow all guidelines and requirements to comply with the brand standard audit.
• Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions. Keep records of room availability and guests accounts. May make, confirm and cancel reservations for guests.
• Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
• Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees.
• Ensure staff uses guest interaction skills. Reward employees who meet/exceed guest expectations.
• Receive departmental related guest complaints and ensures corrective action is taken.
• Take responsibility for assigned employees in the absence of the Department Manager, assign work, and ensure proper performance of assigned employees.
• Participate in the preparation of the annual departmental budget.
• Interview, select and train associates
• Direct the work of associates
• Appraise associates productivity & efficiency to recommend promotions or other changes in status
• Handle associate complaints
• Discipline associates
• Plan the work
• Apportion the work among associates
• Determine materials, supplies, machinery, equipment or tools to be used or merchandise to be bought, stocked & sold
• Control the flow and distribution of materials or merchandise and supplies
• Provide for the safety and security of the employees or the property
• Authority to makes suggestions and recommendations as to the hiring, termination of employment , advancement, promotion or any other change of status of other associates.
• Present a clean, pleasant and professional image to project a positive, polished appearance to staff, potential guests and clients.
• Other duties as assigned.

Job Requirement

o execute this position effectively and successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and /or ability required.

• Speak clearly and listen carefully.
• Use personal judgment and specialized knowledge to give information to people.
• Communicate well with many different kinds of people.
• Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
• Able to work overtime and irregular hours

EDUCATION AND EXPERIENCE:

• HS Diploma or equivalent.
• Must have a minimum one (1) year guest services, general office, accounts receivable and/or customer service experience; OR an equivalent combination.
• Must have previous hotel experience in leading and managing people.

LANGUAGE SKILLS:

Ability to read and comprehend instructions, both written and oral. Ability to effectively present information in one on one or small group situations to customers, clients, owners and other
• associates of the organization.
• Atrium Hospitality is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not discriminate against on the basis of disability.

This company is an equal opportunity employer.

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