HOUSEKEEPING - HOUSEMAN - Full-time / Part-time

Our business is booming. Which is to be expected. After all, with a team like ours, success comes pretty easily. That's because our associates are -- hmm, how can we put this in a way that doesn't sound overly cocky -- the best on the planet.

Texas Western Hospitality, and managing partner Western International, own and operate over thirty select service, full service and extended stay hotels all carrying Marriott, Holiday Inn and Hilton flags. We currently operate hotels throughout Texas, Arizona, and North Carolina. We have several properties under construction which will open in the near future.�?? 

Texas Western Hospitality flies only the best flags, builds only the best hotels and employs only the best of managers. This simple, yet proven strategy has allowed us to deliver exceptional results to all of our stakeholders; investment partners, owners, associates and customers alike.

A Housekeeping Houseman perform a combination of tasks which maintain the hotel premises in a clean and orderly manner, thereby contributing to a pleasant, positive guest environment. Also to assists guests by providing transportation, carrying baggage, disseminating information about the hotel and/or van destination, and coordinating certain aspects of guests�?? arrivals and departures in order to maximize guest satisfaction.

Essential Responsibilities: 

• Cleans public areas of hotel: vacuums carpets, sweeps, mops floors, dusts, shampoos carpets, cleans windows, removes trash, cleans offices, cleans bathrooms, cleans stairwells, washes walls, turns mattresses, and special projects as assigned.
• Also to assists guests by providing transportation, carrying baggage, disseminating information about the hotel and/or van destination, and coordinating certain aspects of guests�?? arrivals and departures in order to maximize guest satisfaction.
  • Assists incoming and outgoing guests loading baggage into the van at the hotel, the airport, or other destination.
  • Transports guests to and from airport or other guest requested locations. Drives and parks safely and according to hotel driving policies.
  • Keeps all necessary licenses and driving record documents in car at all times.
  • Ensures passengers take proper safety precautions and remain seated while driving.
  • Reports accidents and/or vehicle damage immediately to supervisor.
  • Explains and promotes hotel services, facilities and outlets and becomes informed and knowledgeable of upcoming events/functions in the hotel and in the surrounding area (including times, dates, and costs). Is very familiar with the surrounding area and local streets.
  • Keeps the van�??s interior clean, organized, and fresh-smelling for the passengers�?? comfort.
  • Ensures the hotel�??s entrance and drive-up areas are always presentable and free from trash, food, etc.
  • Provides guests with local directions in a courteous and accurate manner as requested.
  • Oversees the arrival of guest packages. Ensures they are all logged and delivered to the guest in a timely manner.
  • Ensures baggage is secured and tagged at guest request to store baggage.
  • May occasionally transport luggage, items, or other goods to or from the airport, hotel, or other location without passengers present in order to provide guest services.
  • Required to assist in other departments when not driving shuttle.
  • Responds quickly to guest requests or complaints in a friendly manner and ensures appropriate action is taken. Reports necessary complaints and issues to proper management. Follows up to ensure guest satisfaction.
  • Provides a professional image at all times through appearance and dress.
  • Follows company policies and procedures.
   

• Answers guest requests, including delivering cots, cribs, towels, pillows, irons, and ironing boards, etc., to guest rooms.

• Cleans guest rooms in early check-out situations at night which include:

            *   Cleans guest bathrooms (toilets, bath tubs, showers, floors, walls, vanities, vents, mirrors, sinks, fixtures, trash                            receptacles, and collect wet terry towels for laundering).

            *   Changes sheets and make beds.

            *   Vacuums entire guest room.

            *   Dusts entire room (tables, night stands, dressers, light fixtures, televisions, air conditioning units, and window                            ledges).

            *   Cleans mirrors and windows.

            *   Provides guest rooms with clean towels, glasses, and standard supplies and informational literature.

            *   Changes burned out light bulbs.

            *   Climbs to adjust and re-hang draperies.

            *          Moves and rearranges light furniture, including chairs.

To do this kind of work, you must be able to: 

• Understand, learn, and follow instructions, including hotel policies, and Housekeeping standards and policies.
• Maintain a positive, cheerful attitude at all times.
• Perform routine work or the same task repetitively.

• Be organized and develop a good routine to use time effectively and efficiently.

• Use hands to sweep, hang draperies, lift, carry, pull, and push objects which may be heavy.
• Use legs to climb ladders, walk stairwell steps, and move furniture.
• Acknowledge two-way radio communications.
• Be able to perform maintenance on light equipment (i.e. vacuum cleaner repairs, etc.).

• See to be able to identify and examine areas that need attention.

• Drive a van.

Physical Demands:  Ability to pull with up to 75# of force overhead occasionally, lift up to 40# from the floor to 50" occasionally, lift 30-35# to 43" high occasionally, forward bend to approximately 15" while forward reaching up to 30" with 15# occasionally, push/pull at chest height with 40# of force, work overhead unweighted for up to 5 minutes.  Climbing.  Balancing.  Stooping.  Kneeling.  Crouching.  Crawling.  Reaching.  Handling.  Fingering.  Feeling.  Seeing.

Environmental Conditions:  Inside:  Protection from weather conditions, but not necessarily from temperature changes.  Outside:  Includes cricket removal, sweeping, washing walls, and trash removal.  Weather varies from hot and humid to cold and damp.

Math Skills:  Requires mathematical development sufficient to be able to add and subtract to stock linen closets and mix chemical portions.

Language Skills:  Must have developed language skills to the point to be able to read at least at an average level, print simple sentences, and speak simple sentences in order to be able to give guests clear and concise assistance in response to pertinent questions.

Relationships to Data, People and Things:

     Data:  Comparing:  Judging the readily observable functional, structural, or compositional characteristics (whether similar to or different from obvious standards) of data, people, or things.

     People:  Serving:  Taking instructions from and helping co-workers and guests.  A variety of implicit wishes of people are involved in this function.

     Things:   Handling:  Driving a van in a safe and responsible manner and in compliance with established hotel procedures.  Using body members, hand tools, vacuum cleaners, floor scrubbers, carpet shampooers, chemicals, brooms, mops, squeegees, and special devices to move/carry objects or materials.  Involves simple latitude for judgment with regard to selecting appropriate tools.

Specific Vocational Preparation:  High school diploma or an equivalent occupationally significant combination of vocational education, apprentice training, in-plant training, on-the-job training, or essential experience in less responsible jobs.  Cleaning experience preferred.