Front Desk Agent

The Charles Hotel

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with The Charles Hotel, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will

• Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
• Welcome and serve guests in person and over the phone everyday. 
• Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

Fundamentals

This is a full-time position.To be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  Ideal candidate must have at least one year of hospitality experience and be flexible to work mornings, afternoons and weekends. Bachelor's degree preferred. You will regularly use a computer and different software.  This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. 

Interstate Hotels & Resorts is an EEO/AA/Disabled/Veterans Employer. and to navigate to the “EEO is the Law” poster and supplement.