Conference Services Manager - Small Market - Full-time / Part-time

POSITION OBJECTIVE

Manage, coordinate, and execute group assignments turned over by the      Under 25 Group Rooms- Sales Managers in the Sales Department.  Monitor all contractual agreements pertaining to guest room blocks, meeting space, food and beverage, special concessions and activities.  Effectively communicate to all hotel departments the information necessary to successfully execute the group’s needs and expectations while being the groups advocate within the resort. 

 

ESSENTIAL JOB FUNCTIONS

• Maintain strong client relations and ensure that convention specifications are communicated and executed for a successful meeting experience for the meeting planner and attendees.
• Monitor and manage room blocks according to contract utilizing group history reports and information given by clients to maximize hotel revenue, making adjustments as necessary.
• Review sales contracts as well as other important information, i.e., room block, cut-off date, special concessions and attrition clauses and validate with client via turnover letter.
• Monitor and enforce program deadline dates and work with clients to release meeting space not needed to maximize hotel revenues.
• Produce and distribute convention resume two weeks prior to first day of main group arrival and communicate any changes and updated information to hotel departments.
• Distribute BEOs for group and affiliates 10-14 days prior to events.
• Accurately forecast group rooms and group food and beverage revenues for assigned groups and affiliate business within a 5% variance.
• Check sleeping room and suite block, special room concessions and rates as outlined in contract with group reservations agents, as well as updating group reservations agents with any changes.
• Participate in site visits and plan meetings for upcoming groups and potential affiliate business.
• Verify credit information submitted in account management software system at point of turnover, to include estimated amount of billing, billing type, and appropriate contact and update information as necessary until departure.
• Participate in Pre/Post-Convention meetings and review bill with client.

 

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

 

• Introduce and recommend house vendors as preferred vendors as determined with the revenue goal of the hotel.
• Establish checklist trace dates using appropriate computer programs.
• Generate VIP, limousine and amenity forms as required.
• Maintain solid and open communication with all hotel operating departments.
• Maintain good working relations with preferred vendors of the hotel.
• Maintain up-to-date information on program and food and beverage events in hotel’s inventory management system.
• Attend all department and hotel meetings as necessary.

 

EDUCATION/EXPERIENCE

• High School diploma or general education degree (GED); Bachelor’s degree preferred. Three years of related experience preferred.
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader. There is minimal direct supervision.
• Excellent interpersonal and sales-related skills, organizational and supervisory skills.

 

REQUIREMENTS

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties this job, the employee is regularly required to stand; walk’ use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch; talk and hear. The employee must be able to lift and move up to 25 pounds. The employee must be able to see differences in widths and length of lines such as those on graphs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

WORK ENVIRONMENT

• Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors.
• Must be able to change activity frequently and cope with interruptions.
• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
• Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required the rest of the working day.  This includes traveling to and from meetings.  Length of time of these tasks may vary from day to day and task to task.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
• Must be able to lift up to 50 lbs. occasionally.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.

Salamander Resort & Spa is an Equal Opportunity Employer, Drug Free Workplace, and participates in E-Verify