Guest Satisfaction Ambassador

Portland Marriott City Center

You understand that guests put absolute confidence is us to deliver on all promises spoken and implied by the name on the building. When a guest has an issue they want to feel genuinely understood, and like they've just made a new and very influential best friend. Your expert skill and natural ability to foster relationships ensures that you move seamlessly from helping a guest overcome a disappointing experience to making arrangements for a wine country tour. Ready to rise? Interstate’s Guest Satisfaction Ambassador position may be the perfect opportunity for your talent to shine and your career to elevate.As Guest Satisfaction Ambassador, you will•    Develop local business relationships to seek out the remarkable, memorable and most flavorful, for an “in-the-know,” exceptional guest experience.•    Attentively manage guest requests and effectively handle guest difficulties with prompt courtesy.•    Curate our hotel's social media. •    Respond to guest online comments and effectively resolve issues.

FundamentalsOne to two years’ supervisory experience in hospitality or other customer-related position is required. You must have excellent verbal and written English communication skills, with a second language helpful.  The ability to access, retrieve and leverage info from the hotel property management system is expected.

Interstate Hotels & Resorts is an EEO/AA/Minorities/Female/Disabled/Veterans Employer. and to navigate to the “EEO is the Law” poster and supplement.