Senior Clerk - Full-time / Part-time

Title Senior Clerk Salary $984.29 B/W Minimum Qualifications Customer service skills and problem solving ability Computer skills High School Diploma/GED Valid Florida driver's license Preferred Qualifications: One year WIC clerical experience OCCUPATION PROFILE JOB FAMILY: OFFICE AND ADMINISTRATIVE SUPPORT OCCUPATIONAL GROUP: OFFICE AND ADMINISTRATIVE SUPPORT OCCUPATION:OFFICE CLERKS, GENERAL 43-9061 BROADBAND LEVELS: Level 1 Pay Band 001 Level 2 Pay Band 003DESCRIPTION: Work in the Women, Infant and Children (WIC) Program providing nutrition and breastfeeding counseling and education to pregnant, breastfeeding, post-partum women, infants and children under age 5 years. Administrative clerical position obtaining information and recording date into client records for WIC program eligibility; calculating income for eligibility determination; Issuance of WIC benefits according to regulations and provision of nutrition education interactive session; maintaining records, files, storage supplies in order; outreach in community to promote WIC enrollment. Computer skills, productivity in provision of client services for clinic flow; provision of excellent customer service and problem-solving; positive interpersonal relationships. Promotes good customer service to clients displaying courtesy and respect while expediting their visit to reduce wait time; provides program information to WIC applicants by phone and in person; interviews clients to determine WIC income eligibility. Collects client demographic data and obtains all necessary records for documentation. Explains WIC program eligibility and application procedures. Follows notification of ineligibility procedures when applicable. Registers and maintains client records in the WIC Florida Wise system computer files and records. Completes WIC EBT issuance and income eligibility for clients according to required procedures. Maintains EBT cards, VOC/ID cards and inventory records separately and securely. Explains WIC EBT redemption procedures and the appointment policy to clients. Documents client nutrition education in computer accurately. Completes the second nutrition contact for issuance appointments. Documents client refusal of nutrition education in the WIC Florida Wise system. Successfully completes the Florida Nutrition Training Modules as required for the 2nd nutrition contacts completion. Distributes nutrition questionnaires and enters data in computer system. Performs duties utilizing a teamwork approach to assure program objectives are coordinated with other staff to achieve desired results. Cultivates positive work relationships with co-workers; communicates key information to supervisor and co-workers for efficient operations. Maintains client confidentiality and security in accordance to DOHP50-10-10 Information Security & Privacy Policy Confidential Information. Employee arrives to work on time and is ready for client services at the start of the business day. Provides referral information on Health Dept. services, food resources, and other services. Coordinate with the Immunization Program and Healthy Start to assure client notification of required health referrals via utilization of the WIC computers. Promptly answers the telephone, schedules client appointments, reschedules and/or follows up missed appointments by phone or mail. Makes reminder phone calls for appointments. Assists in WIC certification and issuance clinics in other county locations. Prepares necessary EBT issuance supplies, record materials & office supplies. Completes the measurement of height and weight for clients according to CDC approved guidelines. Completes the Hemoglobin screening test utilizing Universal Precautions and following all OSHA guidelines. Calibrates the Hemocue machine and maintains calibration logs. Completes reports as assigned. Provides referral information on Health Dept. services, food resources, and other services. Reviews client files on a regular basis and maintains WIC records according to WIC retention schedules. Prepares and records for storage according to procedures. Stores all issuance supplies and inventory records securely. Completes employee activity records, timesheets, travel, and other reports according to procedures. Participates in customer service, voter registration, confidentiality, OSHA, civil rights, hematology, and all other required training's. Performs other duties as assigned. If you have difficulty applying for this position, please contact People First at 877-562-7287 for assistance. For questions on position, please call 772-794-7450. Note: Your responses to qualifying questions for this position must be verifiable by experience stated on the employment application. Applicants selected to participate in the skills verification and/or interview process will be contacted by telephone, so please make sure your contact information on the People First Staffing System is current and accurate. This position requires a security background check and/or drug screening and participation in direct deposit. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE DOCUMENTATION REQUIREMENTS HAVE RECENTLY CHANGED. To obtain revised and updated information on Veterans' Preference documentation requirements, click here. Pursuant to Chapter 295, Florida Statutes, applicants eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. However, applicants claiming Veterans' Preference must attach supporting documentation with each application submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. All documentation is due by the close of the vacancy announcement. Applicants may also fax their supporting documentation to People First at 1-888-403-2110. The appropriate documentation should be faxed to the People First Service Center at (888) 403-2110 and must be received prior to 11:59 p.m. (EST) on the closing date of the requisition or as an attachment to your application when applying electronically. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility. Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural. Full-time position at the Ft Pierce WIC office location and may include coverage at the Port St Lucie site as needed. LICENSURE, CERTIFICATION OR REGISTRATION REQUIREMENTSEFFECTIVE: 07/01/2002