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Hours Full-time, Part-time
Location 2333 W Monroe Street
Springfield, Illinois

About this job

POSITION: Key Holder

General Mission of Position:

Assist, promote and execute daily managerial duties and responsibilities of Plato’s Closet. Assist Store Manager in performing daily opening/closing procedures in addition to staffing, customer service and other managerial responsibilities as needed and/or directed.

Major Areas of Responsibility (include but are not limited to):

  • Perform duties and responsibilities of Sales Associate/Buyer
  • Observe, follow and enforce all company policies and procedures
  • Communicate effectively and timely with Store Manager regarding staff, inventory and customer service performance.
  • Achieve store performance goals and benchmarks by applying sound, professional leadership, customer service and sales floor management protocol.
  • Perform daily store opening and closing procedures. These include, but are not limited to: register tabulation, opening/closing registers, closing sales day, preparing bank deposits, cash register reconciliation, managing cash register change, information reporting, and daily store maintenance/housekeeping duties.
  • Ensure customer satisfaction and contact Store Manager with problems or issues
  • Process customer sales returns as needed and within company policy.
  • Authorize and endorse checks issued to customers for inventory purchases exceeding $100
  • Authorize and “key in” Customer Appreciation discounts and employee purchase discounts.
  • Ensure store operates effectively, efficiently and within guidelines established by management. This includes Sales Associate performance, store policy and customer service.
  • Attend and participate in all Staff and Management meetings.
  • Be available and willing to assist Store Manager in filling last minute “open” shifts either personally or by securing a suitable replacement.
  • Follow and enforce city, state and federal laws and requirements regarding employees, customers and city codes.
  • Other duties as assigned by Store Management.