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Resort Services Assistant (Part-Time)
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Lake Buena Vista, FL Lake Buena Vista, Florida |
About this job
At Disney, we're storytellers. We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world.
This is a part time support position in Resort Event Services. The services assistant will support the Event Services Managers with daily administrative and clerical duties, while also assisting in the daily operation of the office, including managing incoming phone calls and interacting with clients in person and on the phone.
"We make magic." That's our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you'll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!
* Demonstrated computer proficiency within a Windows environment
* Demonstrated strong organizational and time management skills
* Demonstrated strong proofreading skills
* Demonstrated verbal and written communication skills, as well as telephone etiquette skills
* Demonstrated problem solving skills, as well as continuous improvement process skills
* Ability to be flexible with work schedule, including weekends and holidays
* High school degree or equivalent
* Handle basic client requests and answer questions on behalf of Event Services Managers both pre-arrival and on-site with regards to food & beverage, admissions, function space, general resort or park information, event venues, etc.
* Practice active listening when communicating with guests, meeting planners, managers, and fellow Cast Members to ensure that you are successfully meeting their needs.
* Create and maintain files on behalf of Event Services Manager while working in approved systems.
* Create and maintain accurate correspondence for the managers to include intro packets, welcome letters, final notices, pre-convention meeting invitations, thank you letters, room block guarantee and room block modification/attrition letter.
* Complete monthly expense reports for the managers.
* Keep accurate records and written documentation as outline by our company standards.
This is a part time support position in Resort Event Services. The services assistant will support the Event Services Managers with daily administrative and clerical duties, while also assisting in the daily operation of the office, including managing incoming phone calls and interacting with clients in person and on the phone.
"We make magic." That's our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you'll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!
* Demonstrated computer proficiency within a Windows environment
* Demonstrated strong organizational and time management skills
* Demonstrated strong proofreading skills
* Demonstrated verbal and written communication skills, as well as telephone etiquette skills
* Demonstrated problem solving skills, as well as continuous improvement process skills
* Ability to be flexible with work schedule, including weekends and holidays
* High school degree or equivalent
* Handle basic client requests and answer questions on behalf of Event Services Managers both pre-arrival and on-site with regards to food & beverage, admissions, function space, general resort or park information, event venues, etc.
* Practice active listening when communicating with guests, meeting planners, managers, and fellow Cast Members to ensure that you are successfully meeting their needs.
* Create and maintain files on behalf of Event Services Manager while working in approved systems.
* Create and maintain accurate correspondence for the managers to include intro packets, welcome letters, final notices, pre-convention meeting invitations, thank you letters, room block guarantee and room block modification/attrition letter.
* Complete monthly expense reports for the managers.
* Keep accurate records and written documentation as outline by our company standards.