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in Houston, TX

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Hours Full-time
Location 1117 Prairie Street
Houston, Texas

About this job

American Liberty Hospitality

Relief Auditor

Hourly – Non-exempt

Position Reports to:

Front Office Manager

Job Description

Responsible for providing quality guest service as it pertains to checking in/out of hotel; PBX operations to include mail/message service; taking hotel reservations; providing quick efficient problem resolutions; and concierge services in a gracious and professional manner. This position demands accuracy with daily accounting procedures. This position will cover the two nights the main Night Auditor is off, if they are ever sick, or on vacation.  The remainder of the shifts will be in the evenings.

Duties & Responsibilities:
• Check-in and check-out hotel guests in a confident, professional, and friendly manner.
• Initiate courtesy call after check-in to ensure guest is satisfied with accommodations as well as offer any assistance.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Provide gracious and efficient telephone service as it relates to general PBX services. Calls should be answered within three rings, always ensuring complete and accurate information.
• Review arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals.
• Complete all items as listed on shift checklists.
• Ensure proper credit card procedures are followed at all times to include credit card authorization/charging.
• Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash.
• Advise guest of any messages, mail, faxes, etc. received for them.
• Communicate service and amenities of the hotel to guests.
• Accept and record wake-up call requests.
• Provide Concierge service - fluent knowledge of local restaurants, special events, city attractions, and guest amenities.
• Knowledgeable of hotel fire and emergency procedures.
• Keep the front desk as well as lobby areas clean and well organized.
• Assist with reservations calls in a professional manner.
• Balance all miscellaneous income departments against vouchers, tape totals, and property management system totals.
• Initiate Night Audit process in the Property Management system (where applicable).
• Prepare any/all management reports for hotel management.
• Perform research on credit card charge-backs as directed by hotel management
Qualifications:
• At least 6 months experience in a similar capacity (unless waived by GM).
• Be able to work in a standing position for long periods of time (up to 8 hours).
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow through, courtesy, cooperativeness and work with a minimum of supervision.
• Ability to satisfactorily communicate in English (speak, read, and write).
• Ability to accurately compute and manipulate mathematical calculations.
• Ability to quickly provide problem resolutions to the satisfaction of the guest and hotel.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience and diplomacy to defuse anger.
• Ability to work well under pressure of check-in/check-out of guests and handle multiple tasks at once.
• Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 50 lbs.; and lift and/or carry or otherwise move packages, boxes, and luggage.
• Punctuality and regular and reliable attendance.
• Honesty and Integrity