Bellman/Hotel Shuttle Driver - Full-time

American Liberty Hospitality

Bellman/Hotel Shuttle Driver

Hourly – Non-exempt

Position Reports to:

Front Office Manager

Job Description

The function of a Bellman at The Sam Houston Hotel is to work closely with the Front Desk Staff, Valet Staff, Management and other hotel departments in providing guest assistance with luggage, transportation and shuttle needs and miscellaneous needs. Often the first and last person a guest sees while staying at the hotel is the Bellman. The care and attention that goes with this position is crucial to the success of a hotel as they convey a critical message to the guests about the property’s commitment to service.

Duties & Responsibilities:

• Greet guests in a friendly manner and offer assistance with luggage

• Operate and help maintain the hotel’s courtesy shuttle

• Baggage handling, delivery and storage

• Communicate with other departments in a friendly and professional manner

• Be aware of local attractions and restaurants and make recommendations to guests when asked

• Accurately communicate with other shifts regarding issues arising from day to day operations

• Other duties as required

Qualifications:

• Previous hospitality experience preferred

• You must have a clean driving record

• Strong communication skills in English, both written and verbal essential

• Ability to work in a multi-tasking, fast paced environment

• Demonstrated strong customer service skills and the spirit of hospitality

• Ability to work all shifts, including weekends, evenings, and holidays

Physical demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to stand, walk, sit, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk and hear. The employee must occasionally lift and or move 25 - 50 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and an ability to adjust focus. Proper legal driving maneuvers and ability to drive, park, move and assist others in and out of the hotel shuttle will also be necessary job functions.

Work Environment:

While performing this job, the employee is exposed to weather conditions prevalent in Houston, TX at all times of year. The job will work inside and outside at any and all shifts.  The noise level in the work environment may vary.