Security Guard

Job Title: Security Guard

Department: Maintenance

Reports to: Chief Engineer

Subordinates: None

SCOPE

Manage the physical operations of the hotel to ensure the total comfort and satisfaction of hotel guests.

Qualifications:  

• General Knowledge working with electrical, plumbing, and HVAC systems.
• Ability to work independently
• Must be self-motivated and task oriented
• Must be energetic and be able to work with a high energy staff at a fast pace

Primary Responsibilities include:

• Resolves guest complaints to the satisfaction of the guest; responds promptly to any guest request for service.
• Attends scheduled training sessions within the hotel as dictated by the Hilton brand and the hotel management.
• Check and perform major repairs to refrigeration, heating, ventilation and air conditioning, plumbing, water treatment, and electrical systems.
• Communicate with hotel departments to become aware of maintenance needs and ensures timely response to requests, e.g., Housekeeping Department for laundry/housekeeping equipment and room repairs, Food and Beverage Department for kitchen equipment, Guest Services Department for various guest concerns.
•  Execution of the hotel’s preventive maintenance program.
• Maintain standards of product quality for all areas of the hotel as outlined in the standards manual and reports deficiencies to the Chief Engineer.

Requirements:

• Prior HVAC experience preferred
• Must be flexible to working days, nights, weekends, and holidays.
• Must be at least 18 years of age
• Must be professional and have a pleasant attitude