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in Gaithersburg, MD
Crew Leader
Hours | Full-time, Part-time |
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Location | 18519 North Frederick Avenue Gaithersburg, Maryland |
About this job
Bruster’s is a great place to work! It’s a safe, fun, friendly environment where everyone works together as a team.
There’s also plenty of ice cream.
Bruster’s is all about respecting others and keeping a friendly outgoing attitude. We like to have fun. And we especially like to make friends with our customers. (The ice cream definitely helps!)
Crew Leader
The overall responsibility of a Crew Leader is the operation of a Bruster’s Ice Cream store in the absence of management staff.
Job Duties: In fulfilling this responsibility the Crew Leader has several functions, the most important of which is to oversee the “front of the store.” A Crew Leader must also have an overall working knowledge of the whole Bruster’s store operation.
Oversee Front of the Store
- Ensure Customer Satisfaction – served in appropriate time
- Product Quality Checks – check weights and sizes of products
- Proper procedures being followed in preparing products
- Provide customer service as needed
Staff Issues
- Promote positive employee morale
- Promote an atmosphere of fun in the store
- Ensure that proper dress code is followed
Completing Paperwork
- Ensure Labor Law compliance
- Complete Daily Checklist
- Take hourly readings
- Count & verify bank
- Prepare bank deposits
Store Operation
- Perform register maintenance and upkeep
- Possess knowledge of building & equipment
- Possess cake & pie know-how
- Ensure proper cleaning procedures are being followed
Qualifications: The position of Crew Leader requires dependability, honesty and responsibility. A Crew Leader must be able to assert authority with staff when necessary. A Crew Leader should possess a pleasant, friendly personality because of the large amount of customer/ employee contact.
Additional Job Requirements:
- Position requires lifting up to 50 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 10 lbs.
- Requires walking or standing to a significant degree.