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Hours Full-time, Part-time
Location 1682 US Highway 98
Daphne, Alabama

About this job

We have an immediate opening for a Team Leader.

Must be able to work various shifts per week.

Wage: Competitive

Requirements

Role Summary:

A Team Leader is considered a very strong position in the day to day operations of the business. They are the primary leaders running a shift while managing labor and breaks, executing catering and ensuring excellent customer service. This position is mainly operational. Team Leaders spend nearly all their time working a position, with few administrative duties.

 

A Team Leader is expected to be developing their verbal, written and electronic communication skills, organizational and follow up skills, ability to prioritize, solve problems, and share in achieving the store’s vision and goals. Team Leaders are to actively develop and mentor a Pacesetter. Additionally, Team Leaders may be selected to assist Directors or Senior Leadership in a role based on the Team Leader's passion and strengths. This added role gives the Team Leader a focused area of ownership, providing an additional opportunity for growth.

A successful Team Leader must be professional, mature, patient, and growth minded. Additionally, they must be humble, a servant leader, willing to share success and receive feedback. They must be confident enough to willingly coach or correct employees. They should never be threatened by the success of others nor difficult challenges. Most importantly they must have integrity (a deep desire to do what is right versus 'being right') to build a strong, healthy organization.

 

Primary Duties and Responsibilities

• The #1 Goal of a Team Leader is to develop people
 
• Creates and maintains harmony and restores the harmony if it is ever disrupted.
 
• Accepts full responsibility and accountability for the business.
 
• Leads by example. Expected to exhibit CORE 4 and 2nd Mile Service AND ensure that every team member is exhibiting these behaviors.
 
• Must be fully capable of following the opening or closing procedures of the unit and versed in back office procedures and computer applications.
 
• Team Leaders are expected to manage one or two Key Areas of operational importance. These responsibilities lie on top of other operational duties.
 
• Fully aware of vision and goals for the month and able to report on progress toward their assigned responsibilities.
• Team Leaders are assigned a specific Pacesetter (potential leader) to invest in.
 
• Being mentored is part of the development process of a Team Leader.
• Team Leaders must show steady progress on their Individual Development Plan.
 
• Certified in safety and security to ensure the safety of the team
 
• Certified in the Chick-fil-A Anywhere module and work with marketing and the catering manager to ensure timely preparation and delivery.
 
• Team Leaders must be certified in all TMDP modules pertaining to their area.
 
• Team Leaders must report to work in Team Style Manager apparel.
 
• Mandatory participation in the monthly team leadership meetings & training.