WHAT DO SUPERVISORS DO?
It's a bird, it's a plane, it's a Supervisor! With or without capes, supervisors encourage and support employees, making sure that company standards are met. Supervisors direct the employees through their daily routines and interact with customers to make sure that they have a satisfactory experience. Supervisors act as quality control, ensuring customer satisfaction through training employees properly and adhering to company policy.
You will report to a general or regional manager and may work with him or her to create marketing and promotional plans, review standards and decrease inefficiencies.
HOW MUCH DO SUPERVISORS MAKE?
Although it can vary depending on your field and your experience, the Bureau of Labor Statistics states that restaurant and food service managers, the equivalent of a supervisor, made a median income of $48,130, while hotel and lodging managers make a median income of $46,880.
WHAT ARE THE EDUCATION REQUIREMENTS?
There are many general management courses that you can take, and even specialized secondary education majors, such as hotel and restaurant management, that might shorten the time it takes to reach management level in your field. But most supervisors have worked their way up in their respective fields before reaching a leadership level. On-the-job experience in the line of work is a must.
JOB SKILLS AND REQUIREMENTS
- Leadership Skills: You will have to motivate employees, resolve conflicts and make hard decisions.
- Time Management: Employees, customers and management will all demand your time. Ordering supplies, keeping facilities clean, reviewing and new policies and procedures, training and interacting with customers will keep you very busy.
- Math and Budgeting: You may be expected to maintain a budget or at least handle money and receipts for each shift. You will need to be confident with basic math to keep the books balanced.
- Decision-Making Skills: As supervisor you will deal with employees, customers, management or vendors, you will have to make decisions that affect the company.
- Speaking and Writing: Supervisors will log in some desk time talking and writing. This might be one-on-one to a customer, giving a pep talk to employees, or working with management. You might be called upon to write reports or recommendations.
- Customer Service Skills: How you interact with customers is crucial for repeat business, employee morale and the health of your company. Great customer service skills will help you solve issues before they become problems, and help create customer loyalty.