Service Representative Job Description

WHAT DO SERVICE REPRESENTATIVES DO?

If you're a problem solver, you might has a future as a service representative. Also known as customer service representatives, service representatives work with customers for a company. Often working from central call centers, over email or live chat, they can give helpful tips on a product, make recommendations on how to resolve customer issues, take orders and facilitate returns, help troubleshoot problems and answer complaints.

HOW MUCH DO SERVICE REPRESENTATIVES MAKE?

The Bureau of Labor Statistics (BLS) states that in 2010, the median income for a service representative was $14.64 an hour, or $30,460 a year.

WHAT ARE THE EDUCATION REQUIREMENTS?

Usually, you will need at least a high school diploma or equivalent. Most companies offer training, which can last 2-3 weeks or longer. Often, as products change or new features are added, there will be continued education.

JOB SKILLS AND REQUIREMENTS

  • Customer Service/Communication Skills: service representatives talk, listen and help resolved conflicts with customers. An expert communicator will be able to listen effectively to find the root cause of issues, and communicate clearly and in a friendly way to solve the issue and keep the customer happy. If you are communicating over email or live chat, you will need to be able to write well, with correct grammar.
  • Patience: Service representatives might have to deal with confused or irate customers. Having patience will help you stay polite, even in stressful situations.
  • Problem-Solving Skills: You will have to solve customer issues, sometimes without seeing the actual problem first hand. Being able to problem solve with a customer will help your job.

THE FUTURE OF SERVICE REPRESENTATIVES

According to the BLS, customer service representatives will grow by 15% by 2020, which is average growth for all jobs.