Receptionist Job Description

WHAT DO RECEPTIONISTS DO?

The first impression is always the most important. Can you make a good first impression? Receptionists are the first people that customers will see when entering a business. In addition to being a greeter, receptionists also may answer phones, accept the mail and courier deliveries, help determine who gets access to the building or office, schedule meetings travel arrangements, do paperwork and perform administrative tasks. In addition, some receptionists may also accept payments for the company, acting as cashier.

HOW MUCH DO RECEPTIONISTS MAKE?

According to the Bureau of Labor Statistics (BLS), receptionists made a median income of $12.14 per hour in 2010, or $25,240 a year.

WHAT ARE THE EDUCATION REQUIREMENTS?

Hiring standards vary by industry and company, but generally you only need a high school diploma to start as a receptionist. Most training is received on the job, but prior knowledge of how to answer telephones professionally, spreadsheets or other office training is preferred.

JOB SKILLS AND REQUIREMENTS

  • Customer-Service Skills: You are the first impression of the company. A successful receptionist will be friendly, organized and knowledgeable about the company.
  • Computer Skills: You will need to answer emails, use the phone system, create and manage schedules, and possibly learn industry specific software.
  • Communication Skills: Listening to customers and management, speaking in a clear and friendly way over the phone and face-to-face are essential skills for receptionists.

CAREER PATHS FOR RECEPTIONISTS

Secretary
Administrative Assistant

THE FUTURE OF RECEPTIONISTS

The BLS states that jobs for receptionists are expected to grow by 24% over the next 10 years, which is faster than average.


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