Case Manager Job Description

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WHAT DO CASE MANAGERS DO?

Do you like helping people get through tough times? Do you have a compassionate heart and critical thinking mind? Then you might be a great case manager. Also called social and human service assistants, case managers help people who are in difficult situations with advice, figure out what kind of help they need, help them find the services they need, create plans for treatment or recovery, work with other health and human service providers, and keep tabs on client's progress with treatment plans. Case managers may work for or in concert with a social worker, psychologist or similar health and human service authority.

Case managers work in many aspects of people's lives, and may work with children and families, senior citizens, those with disabilities, recovering addicts, the mentally ill, immigrants, ex-offenders or the homeless. Each of these jobs have their own specific needs and requirements.

HOW MUCH DO CASE MANAGERS MAKE?

According to the Bureau of Labor Statistics (BLS), case managers made a median hourly income of $13.56 an hour, or $28,200 a year.

WHAT ARE THE EDUCATION REQUIREMENTS?

It's possible to start as a case manager with a high school diploma, but a lot of employers will prefer applicants with more education, such as an associate's degree or bachelor's degree in human services, gerontology, or social work.

JOB SKILLS AND REQUIREMENTS

  • Communication Skills: Case managers need to talk with clients and understand their needs. You will also need to speak with others on your client's behalf, and act as an advocate for them. Good listening skills, and speaking in an understandable way and being a good communicator is crucial.
  • Compassion: Case managers will be working with people who are sometimes in dire situations or going through difficult transitions. Being compassionate to their situation and working with them in a positive way will help them make good forward strides.
  • Time-Management and Organizational Skills: Case managers have multiple clients with various needs and are in various stages of need. There is a lot of paperwork that will need to be filled out and you will be working with government officials, as well as other workers. You will need to be organized and efficient with your time.
  • Problem-Solving Skills: Clients are looking for someone to help them find solutions to their problems. You will need to think critically and clearly about their situations to find solutions.

CAREER PATHS FOR CASE MANAGERS

With more education, including advanced degrees, case managers can become social workers, counselors, or other related fields.

THE FUTURE OF CASE MANAGERS

According to the BLS, case manager jobs will grow by 28% from 2010 to 2020, much faster than the average for all jobs.


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